ESC error on DJI Avata
383 3 2023-6-26
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djiuser_jkGt9JIAc0lM
lvl.1
Flight distance : 68757 ft
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Canada
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I was flying my Avata and had a minor crash(I can show the video). The drone flipped so I used the turtle mode to flip it straight. After that when I tried to fly it did not work. Upon inspection, I found out that the propeller was broken. I replaced the propeller with the spare one, however, the aircraft kept showing ESC error. I have restarted the aircraft many times and also tried to tighten the replace propeller screw. It is still not working.
2023-6-26
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we are sorry to know about the accident. Since there is a crash, we recommend that you start a case through the link below and send the drone in for diagnosis and repair. http://www.dji.com/support
2023-6-26
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biswagaman
lvl.1
Flight distance : 68757 ft
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Canada
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DJI Mindy Posted at 6-26 17:39
Hi there, we are sorry to know about the accident. Since there is a crash, we recommend that you start a case through the link below and send the drone in for diagnosis and repair. http://www.dji.com/support

Thanks. Will this be covered under warranty?
2023-6-27
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DJI Wanda
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biswagaman Posted at 6-27 09:41
Thanks. Will this be covered under warranty?

Hello, there. Under this Limited Warranty, DJI warrants that each DJI product that you purchase will be free from material and workmanship defects under normal use in accordance with DJI’s published product materials during the warranty period.
After we receive your device, our service center will inspect and take damage assessment, if your device falls into the warranty coverage, we will cover the repair fee.
You can have more information about the after-sales policy here: https://www.dji.com/service/policy?from=store_homepage
2023-6-27
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