DJI Tony
Administrator
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Hi, 3ric. I'm sorry about the troubles you're experiencing with the drone. If you have already tried using the Manual focus and dragged then focus control bar and does not help, can you please try the steps below?
1. If the focus mode is set to AF and the focusing fails, confirm the following information:
The minimum focus distance of Mavic 2 Pro is 24-28 mm. Please check whether the object captured is too close to the product. If the distance between the object and the product is smaller than the minimum focus distance, the footage may be blurry
2. Whether the shooting environment is appropriate. For instance, there is a serious lack of light at night or overexposure due to strong light. Try doing it in a different location with good lighting conditions if you have not tried it yet.
3. Please reset the camera parameters and shoot again to check if the issue is alleviated.
4. Please check whether the lens fogs up or is dusty. If yes, please use a soft cloth to clean the lens and let it stand in the use environment before shooting again.
5. The operating environment range of Mavic 2 Pro is -10°C to 40°C. If it's not within the required operating temperature of your shooting environment, the product imaging quality may be affected.
If the issue persists after the abovementioned operations have been tried. We recommend that you send your aircraft back to our Repair Center by going here for further diagnosis. Thank you for your understanding and support.
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