It seems that after installing the Micro SD card into the aircraft and turning it off has somehow corrupted  the brand new memory card I bought just for the Air3. I used disk utility on my iMac to erase and Re initialize the card. But my Samsung card now shows up as “Generic memory” and was getting corrupted and unusable every time I powered off the aircraft. Has anyone else had this issue with their Air 3 and their SD cards?

Don’t have air 3 until Monday but have you tried any other cards ?

Hallmark007 Posted at 7-29 07:50
Don’t have air 3 until Monday but have you tried any other cards ?

Sadly I do not. I’ve gotten my Samsung now generic media to work for now lol. But I can’t do a job with peace at mind knowing it’s buggy and may fail again. So I’ll be picking one up soon

AK_90 Posted at 7-29 08:46
Sadly I do not. I’ve gotten my Samsung now generic media to work for now lol. But I can’t do a job with peace at mind knowing it’s buggy and may fail again. So I’ll be picking one up soon

I just wanted to know if it was the card or the craft. But good you got it working , maybe just a hiccup.

It sounds like a counterfeit card.

Mobilehomer Posted at 7-29 11:39
It sounds like a counterfeit card.

I got it from Best Buy new so hopefully they wouldn’t be peddling fakes but who knows..

Hallmark007 Posted at 7-29 09:55
I just wanted to know if it was the card or the craft. But good you got it working , maybe just a hiccup.

Oh no I understand, I’m hoping it doesn’t repeat once I get the second card, I will post an update here when I get it. Should only be a couple days

I would recommend not using generic disk formatting utilities and using the SD card formatter from the SD Association instead:

https://www.sdcard.org/downloads/formatter/

MisterFrag Posted at 7-29 18:51
I would recommend not using generic disk formatting utilities and using the SD card formatter from the SD Association instead:

https://www.sdcard.org/downloads/formatter/

I didn’t use a generic program. I used disk utility which is built into Mac OS have used it for years never had any issues. That was also after the problem had already occurred eliminating that as an option.

AK_90 Posted at 7-30 05:23
I didn’t use a generic program. I used disk utility which is built into Mac OS have used it for years never had any issues. That was also after the problem had already occurred eliminating that as an option.

Well after reading the site I see you are referring to the OS one being generic, though I guess I wouldn’t have used that term to describe it. We’ll see if that helps will report back.

AK_90 Posted at 7-30 05:23
I didn’t use a generic program. I used disk utility which is built into Mac OS have used it for years never had any issues. That was also after the problem had already occurred eliminating that as an option.

Well after reading the site I see you are referring to the OS one being generic, though I guess I wouldn’t have used that term to describe it. We’ll see if that helps will report back.

Sorry if I wasn't clear. But I think the "damage" may already be done in that whatever information was in the protected area (like the card icon etc.) have already been wiped out. You won't get that back by reformatting the card again using the SD Association utility.

MisterFrag Posted at 7-30 07:29
Sorry if I wasn't clear. But I think the "damage" may already be done in that whatever information was in the protected area (like the card icon etc.) have already been wiped out. You won't get that back by reformatting the card again using the SD Association utility.

No worries, sorry to have replied so much, I didn’t notice the one message had doubled up. I did use the SD tool and did the overwrite format setting which took about 2 hours. The card works now but I’m still going to be replacing it as I can’t rely on an already failed card for paying gigs. However I may continue to use this one for just fun as long as it continues to function. I’m leaning towards it was a faulty card to begin with more so than the drone. However I just find it odd that I’ve never had memory things fail me before and have had 3 in the past year and they’ve all been brand new products :/

I do a full overwrite format on all flash memory storage before using them for the first time to ensure that any faulty memory cells are discovered and mapped out. A quick format will just create an empty file system and could result in attempts to store data in a bad sector -- how well that is handled when it happens is up to the operating system / device.

Flash memory cards are one of the most frequently counterfeited products, and even buying from Amazon or eBay doesn't guarantee getting a genuine product. Sandisk and Kingston have guides on how to spot counterfeits due to small discrepancies in appearance of the cards and packaging, but those guides also help the counterfeiters to correct their mistakes and and produce ever more convincing fakes.

AK_90 Posted at 7-29 08:46
Sadly I do not. I’ve gotten my Samsung now generic media to work for now lol. But I can’t do a job with peace at mind knowing it’s buggy and may fail again. So I’ll be picking one up soon

Hi, AK_90. Glad to know that it is working now. May we ask what specific Samsung card did you use? We recommend using one of the Recommended microSD Cards for DJI Air 3 from the list below:

If the issue persists using the cards above, please let us know.

DJI Gamora Posted at 8-4 22:26
Hi, AK_90. Glad to know that it is working now. May we ask what specific Samsung card did you use? We recommend using one of the Recommended microSD Cards for DJI Air 3 from the list below:
[view_image]
If the issue persists using the cards above, please let us know.

It is one from the list. it’s a Samsung Pro card, I use the same type of card in my mini 3 pro as well.

AK_90 Posted at 8-5 05:22
It is one from the list. it’s a Samsung Pro card, I use the same type of card in my mini 3 pro as well.

Hi, AK_90. Thank you for the reply. We suggest using one from the list above as those are tested with DJI Air 3. Thank you for your kind understanding.

DJI Gamora Posted at 8-5 19:54
Hi, AK_90. Thank you for the reply. We suggest using one from the list above as those are tested with DJI Air 3. Thank you for your kind understanding.

no worries, little strange the card meets all the requirements but doesn't work because it's not 1/10 cards..

I have good experience with Samsung Evo Plus cards...

virtual Posted at 8-6 09:03
I have good experience with Samsung Evo Plus cards...

Thanks! I’ve typically had 0 problems with Samsung cards with anything before. I’m leaning towards this just being a fluke/ lemon micro sd.

AK_90 Posted at 8-6 15:08
Thanks! I’ve typically had 0 problems with Samsung cards with anything before. I’m leaning towards this just being a fluke/ lemon micro sd.

That very well could be the case. I have had no issues using SanDisk Extreme Pro cards in 128GB, 256GB and 512GB flavors.

KLRSKIR Posted at 8-7 03:57
That very well could be the case. I have had no issues using SanDisk Extreme Pro cards in 128GB, 256GB and 512GB flavors.

Same, I appreciate all the feedback from everyone. It’s a reason I like using the forums!!

Had the same happen to me out on the ground yesterday! I use MacBook and rendered back to an ex FAT ... And it worked this morning I was in a panic as its a 256gb Samsung Eco Plus card which I used in my Air2S without any problems

djiuser_QgGNrOjdzio4 Posted at 8-7 08:06
Had the same happen to me out on the ground yesterday! I use MacBook and rendered back to an ex FAT ... And it worked this morning I was in a panic as its a 256gb Samsung Eco Plus card which I used in my Air2S without any problems

The forum wouldn’t let me post this message so I had to type it again. See bellow

djiuser_QgGNrOjdzio4 Posted at 8-7 08:06
Had the same happen to me out on the ground yesterday! I use MacBook and rendered back to an ex FAT ... And it worked this morning I was in a panic as its a 256gb Samsung Eco Plus card which I used in my Air2S without any problems

Interesting, thank you for sharing! I’m glad you got it worked out. Not sure what it is but it all was before I got the drone updated, for some reason my updates, even when manually fetching them never showed up until after I landed from my like 3rd or 4th flight. Up until this point anytime I turned the aircraft off when I turned it back on it had corrupted my card. I’d fix the card then try it again. Finally after fixing it all again and using the SD tool recommended above along with the updates and I haven’t had the issue since. I’m now using a new card but haven’t had any issues so far!

AK_90 Posted at 8-6 06:03
no worries, little strange the card meets all the requirements but doesn't work because it's not 1/10 cards..

A lot of cards might meet the requirement for the drone but that doesn't mean that they will be fully compatible with it that's why our relevant team conducted thorough tests to check cards that will work fine with the Air 3 and therefore posted them as recommendations. Thank you for your kind understanding, AK_90.

Absolutely and I do understand what you are saying. I appreciate you getting back with me as swiftly as you have!