adek670
lvl.1
Flight distance : 238005 ft
United Kingdom
Offline
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DJI Tony Posted at 3-18 21:30
Hi. In MF, can you please try dragging the focus control bar and observe whether the camera view changes from blurry to clear? Also, please check if the lens fogs up or is dusty. If yes, please use a soft cloth to clean the lens and let it stand in the use environment before shooting again.
The operating environment range of Mini 3 Pro is -10° to 40° C (14° to 104° F), you can try flying the aircraft in a different location, if it fails to satisfy the requirement, the product imaging quality may get affected. Try recording in the environment of a different temperature and check if it will be resolved. If the issue persists. We suggest sending the drone back to DJI for diagnosis. You can submit a repair request here (https://www.dji.com/global/support). The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. Thank you for your patience.
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Seems like a bit detailed for something that use to work straight out of the box . It’s ok it’s way to DJi hopefully they will get to the cause of the issue |
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