Hi there,

I've been trying to get my Phantom 4 Pro+ to load the Mapbox, which just shows up as black otherwise. I've got system 01.04.03.00 installed, model number GL300E, and DJI Go 4 version 4.3.14. Following installing DJI 4.3.14 I was able to access offline maps (this was previously inaccessible) however it does not load and there are no online maps present.

I've tried updating to the latest DJI Go 4 version (4.3.54) but it won't install. Not sure where to go from here to resolve the issue.

Let me know if any other information would be helpful.

Cheers.

Hi, Adam. I'm sorry about the inconvenience. I have sent you a message. Kindly check your inbox. Have a great day ahead.

مرحبا للجميع انا ايضن يوجد لدي مشكله مع mapbox gl300e

djiuser_8FW2TmSO27k5 Posted at 10-2 12:18
مرحبا للجميع انا ايضن يوجد لدي مشكله مع mapbox gl300e

Hello there. Sorry about the trouble. Have you already tried refreshing the firmware? Please try to download the firmware manually from this link: https://www.dji.com/downloads/products/phantom-4-pro
1.  Import the file “update.zip” into the microSD card.
Note: If the upgrade fails via an SD card, please copy the update.zip file to the internal memory of the remote controller and try to upgrade again.
2.  Power off the remote controller and insert the microSD card.
3.  Power on the remote controller and tap “Install”.
I also sent you a message. Please kindly check your inbox. Have a great day.

DJI Tony Posted at 8-23 20:23
Hi, Adam. I'm sorry about the inconvenience. I have sent you a message. Kindly check your inbox. Have a great day ahead.

Hi, have same problem with my GL300E on Phantom 4 advanced plus, black mapbox with V4.2.6
please assist
regards
Johan

djiuser_yJcNQmZpjPbY Posted at 10-27 04:39
Hi, have same problem with my GL300E on Phantom 4 advanced plus, black mapbox with V4.2.6
please assist
regards

Hi there. Sorry about the inconvenience. Please try the suggested steps in reply 4#. Tell me if the issue still persists. I sent you a message. Have a great day ahead.

DJI Tony Posted at 10-28 03:55
Hi there. Sorry about the inconvenience. Please try the suggested steps in reply 4#. Tell me if the issue still persists. I sent you a message. Have a great day ahead.

Thanks Tony, I will try

djiuser_yJcNQmZpjPbY Posted at 11-1 06:04
Thanks Tony, I will try

Hi Tony
Attached is a pic of the files in the update map.
These files are the copied into the SD card and I can accesed from the Controller.
There are no "install" or exe file.
Which one should I click on to start?
//Johan

djiuser_yJcNQmZpjPbY Posted at 11-2 02:48
Hi Tony
Attached is a pic of the files in the update map.
These files are the copied into the SD card and I [view_image]can accesed from the Controller.

The update worked.
Thanks

djiuser_yJcNQmZpjPbY Posted at 11-5 13:41
The update worked.
Thanks

Perfect. I'm glad to know it worked. Please reach back if you have further concerns. Have a great day ahead.

DJI Tony Posted at 2023-8-23 20:23
Hi, Adam. I'm sorry about the inconvenience. I have sent you a message. Kindly check your inbox. Have a great day ahead.

Could you please send me the fix for MapBox on GL300E at Jasonamus954yahoo.com

Jeanius Posted at 3-28 17:51
Could you please send me the fix for MapBox on GL300E at Jasonamus954yahoo.com

Hi there: Here is the link you have requested: https://pan-sec.djicorp.com/s/RYG8R68Z3TbX8bw I hope this helps. Please follow the procedures below:
1.  Import the file “update.zip” into the microSD card.
Note: If the upgrade fails via an SD card, please copy the update.zip file to the internal memory of the remote controller and try to upgrade again.
2.  Power off the remote controller and insert the microSD card.
3.  Power on the remote controller and tap “Install”.
Please let us know if you encounter any issues. Have a great day ahead.

DJI Tony Posted at 3-30 02:08
Hi there: Here is the link you have requested: https://pan-sec.djicorp.com/s/RYG8R68Z3TbX8bw I hope this helps. Please follow the procedures below:
1.  Import the file “update.zip” into the microSD card.
Note: If the upgrade fails via an SD card, please copy the update.zip file to the internal memory of the remote controller and try to upgrade again.

Thank you very much, everything is working again with the update.

Jeanius Posted at 3-30 07:33
Thank you very much, everything is working again with the update.

You are most welcome. I'm glad it helped. You can reach us anytime if you need further assistance. Have a nice day.