hi eveyone.

i have the mavic 2 pro with the smart controller and i am trying to unbind ready to sell to a buyer.

the tutorials are straight forward and easy but i dont see the profile tab at the bottom of the screen.

i have sent a screenshot of the profile tab i am looking for but does not appear when i start up the drone and controller.

i have also tried to download the app to my phone but i get the message that it can only be downloaded on computers.

any help will be appreciated.

thank you.

Mavic 2 using the Go4 app does not get bound to any account. So you are good to sell as anyone can use it.

Just remember to delete all you flight logs from the controller and log out of the app.

Sean-bumble-bee Posted at 8-27 13:36
Just remember to delete all you flight logs from the controller and log out of the app.

thanks so much sean. very much appreciated. thank you.

Sean-bumble-bee Posted at 8-27 13:36
Just remember to delete all you flight logs from the controller and log out of the app.

The flight logs are saved on the display device and not the controller.

ken1403 Posted at 8-27 14:00
The flight logs are saved on the display device and not the controller.

Tried to edit my post but it did not work. All you need to do is a factory reset on the smart controller to remove all your data.

Hi, phil-142. Thank you for reaching out. As ken1403 mentioned above, the DJI Go 4 app does not have a bind & unbind feature. What we can suggest is to log out of your account and perform a factory reset on the DJI Smart Controller: Slide down the menu bar on the main page, and click Settings>Factory Data Reset. Also, just to clarify, the DJI GO 4 can only be downloaded on mobile phones, make sure to download it from our website directly: (https://www.dji.com/downloads/products/mavic-2).

ken1403 Posted at 8-27 14:00
The flight logs are saved on the display device and not the controller.

thank you for your reply ken. your help is really appreciated. thanks so much.

DJI Gamora Posted at 8-27 17:42
Hi, phil-142. Thank you for reaching out. As ken1403 mentioned above, the DJI Go 4 app does not have a bind & unbind feature. What we can suggest is to log out of your account and perform a factory reset on the DJI Smart Controller: Slide down the menu bar on the main page, and click Settings>Factory Data Reset. Also, just to clarify, the DJI GO 4 can only be downloaded on mobile phones, make sure to download it from our website directly: (https://www.dji.com/downloads/products/mavic-2).

very kind of you. your time and help is really appreciated. thank you for the link. very helpful.

DJI Gamora Posted at 8-27 17:42
Hi, phil-142. Thank you for reaching out. As ken1403 mentioned above, the DJI Go 4 app does not have a bind & unbind feature. What we can suggest is to log out of your account and perform a factory reset on the DJI Smart Controller: Slide down the menu bar on the main page, and click Settings>Factory Data Reset. Also, just to clarify, the DJI GO 4 can only be downloaded on mobile phones, make sure to download it from our website directly: (https://www.dji.com/downloads/products/mavic-2).

very kind of you. your time and help is really appreciated. thank you for the link. very helpful.

DJI Gamora Posted at 8-27 17:42
Hi, phil-142. Thank you for reaching out. As ken1403 mentioned above, the DJI Go 4 app does not have a bind & unbind feature. What we can suggest is to log out of your account and perform a factory reset on the DJI Smart Controller: Slide down the menu bar on the main page, and click Settings>Factory Data Reset. Also, just to clarify, the DJI GO 4 can only be downloaded on mobile phones, make sure to download it from our website directly: (https://www.dji.com/downloads/products/mavic-2).

DJI Gamora quotes that the Dji Go 4 app can ONLY be downloaded on mobile phones. I don't understand this statement. If that is the case then how do you get it on the Smart Controller?

phil-142 Posted at 8-27 18:16
very kind of you. your time and help is really appreciated. thank you for the link. very helpful.

You are most welcome, Phil. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support!

yogi053 Posted at 8-28 00:03
DJI Gamora quotes that the Dji Go 4 app can ONLY be downloaded on mobile phones. I don't understand this statement. If that is the case then how do you get it on the Smart Controller?

Hi, yogi053. Thank you for your response. The DJI Smart Controller has a built-in Android system therefore, the integrated screen can work the same as mobile devices but the main purpose is to fly the drone. Furthermore, the user might try to download the DJI Assistant 2 software but it can only be downloaded through your computer. The DJI Go 4 app can only be downloaded via mobile devices. Should you have other inquiries or if there is some misunderstanding, please let us know. Thank you for your valued support.

DJI Paladin Posted at 9-8 20:52
Hi, yogi053. Thank you for your response. The DJI Smart Controller has a built-in Android system therefore, the integrated screen can work the same as mobile devices but the main purpose is to fly the drone. Furthermore, the user might try to download the DJI Assistant 2 software but it can only be downloaded through your computer. The DJI Go 4 app can only be downloaded via mobile devices. Should you have other inquiries or if there is some misunderstanding, please let us know. Thank you for your valued support.

Hi, Dji Paladin thank you for your comment. I understand about the operating system for the SC as I have used one for my M2P for the past couple of years. I do not look upon the SC as a mobile device, hence the confusion.

yogi053 Posted at 9-9 04:33
Hi, Dji Paladin thank you for your comment. I understand about the operating system for the SC as I have used one for my M2P for the past couple of years. I do not look upon the SC as a mobile device, hence the confusion.

No worries, yogi053. Feel free to contact us if you have other inquiries. Thank you for your valued support.

Need help
I did a factory rest on my RC Controller because when I was trying to bind my new mini 3 pro it had a Internet error code after I log in with email and bound my drone I guess there’s 2 accounts under my email now how do I fix this

fansc534fc42 Posted at 5-5 09:55
Need help
I did a factory rest on my RC Controller because when I was trying to bind my new mini 3 pro it had a Internet error code after I log in with email and bound my drone I guess there’s 2 accounts under my email now how do I fix this

Hello there. Thank you for reaching out. If I may ask, are you getting an error message? You may also show us a screenshot from your end. We appreciate your patience.

Thank for getting back to me I already fixed that issue