DJI Gamora
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Hi, Oldmaninwva. Thank you for reaching out. Can you please confirm if this issue occurs every time? If yes, please provide us with the below information for further checking:
1. A video showing the operation and issue.
2. The flight controller data and the flight time.
3. App Log.
4. The screenshot of the firmware version.
The Flight controller data can be exported using the software called DJI Assistant 2 (Consumer Drones Series). You may download it from this link. After downloading, just connect your drone to your PC/laptop using a USB cable then follow the instructions for the first time setup. The flight Logs are .DAT files that are under Log export.
How to export App logs (DJI RC 2):
1. Built-in DJI Fly App log
Power on the DJI RC 2, connect DJI RC 2 to the computer with the Type-C data cable, select DJI RC 2 on the computer, and follow the path to find the APP log and export it: internal shared storage/Android/data/dji.go.v5/files/LOG
How to export App logs (DJI RC-N2):
Please reboot the mobile device before exporting the app log.
Android device:
Connect the mobile device that has been connected to the aircraft to the PC, the path is as follows: internal storage/android/data/dji.go.v5/files/LOG (The path of the version before DJI Fly App V1.4.12 is DJI>dji.go.v5>LOG), and then export the data in the ""LOG"" folder.
iOS device:
Connect the mobile device that has been connected to the aircraft to the PC, open iTunes > File Sharing > DJI Fly, and then export all data under the ""Logs"" folder.
Once the required information has been completed, kindly upload the file/s to Dropbox or Google Drive and provide us the shareable link via PM. Please keep us posted. Thank you. |
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