DJI AIR 3 & Freewell CPL Filter - Problem
1356 13 2023-9-13
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StubbornSwiss
Second Officer
Flight distance : 480771 ft
United States
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Greetings!
I just received and tested the Freewell Circular Polarizer filter for my Air 3.
Unfortunately the drone recognizes this filter as a Wide Angle Lens, and disables some shooting functionality.
I understand from Freewell (as well as online posts) that there was a similar problem with the Mavic 3, which was resolved with a firmware update.
I would like to bring this to your attention, and hope there will be a resolution soon.
Many thanks.
2023-9-13
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Hallmark007
Captain
Flight distance : 9827923 ft
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Ireland
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I think it’s probably a weight issue , so the drone thinks its a wide angle instead of a normal filter.
2023-9-13
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JodyB
First Officer
Flight distance : 302536 ft
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United States
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My thinking is like Hallmark's, its more than likely a weight issue. with the CPL making the air 3 think its a widw angle lens.
2023-9-13
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StubbornSwiss
Second Officer
Flight distance : 480771 ft
United States
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As stated by Freewell, this seems to be fixable with a firmware update.

See also the linked thread:

Error with FREEWELL filters

2nd to last post says it was resolved with an update.
Hopefully someone from DJI will be able to respond to this.



2023-9-13
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. We will coordinate this to our relevant team for attention. We will keep you posted. Thank you.
2023-9-13
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StubbornSwiss
Second Officer
Flight distance : 480771 ft
United States
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DJI Paladin Posted at 9-13 21:57
Hi there. Thank you for reaching out. We will coordinate this to our relevant team for attention. We will keep you posted. Thank you.

Thank you.
2023-9-14
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DJI Paladin
Administrator
Flight distance : 318 ft

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Thank you for patiently waiting. If you experience a prompt stating "Wide-angle lens attached" after you attached a polarized filter on your DJI Air 3, It is recommended that you need to first land the aircraft, and remove the propellers to check whether the gimbal is scratched, and whether the gimbal enters the normal stabilization state. If no error is identified after checking, it is recommended that you place the aircraft on a flat and clean ground and rotate the propellers again to check whether the issue occurs again. Thank you.
2023-9-16
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StubbornSwiss
Second Officer
Flight distance : 480771 ft
United States
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DJI Paladin Posted at 9-16 00:31
Thank you for patiently waiting. If you experience a prompt stating "Wide-angle lens attached" after you attached a polarized filter on your DJI Air 3, It is recommended that you need to first land the aircraft, and remove the propellers to check whether the gimbal is scratched, and whether the gimbal enters the normal stabilization state. If no error is identified after checking, it is recommended that you place the aircraft on a flat and clean ground and rotate the propellers again to check whether the issue occurs again. Thank you.

Thank you for your response.

I can confirm that gimbal is not scratched, and it enters full stabilization state on start up with CPL filter attached. However, the error continues.

Without the filter, everything is fine, no error.
2023-9-16
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StubbornSwiss
Second Officer
Flight distance : 480771 ft
United States
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Just did a flight with the CPL filter on, and everything seemed to work fine. No warnings, no errors....... I was able to select pano mode.

Will keep monitoring.
2023-9-16
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DJI Paladin
Administrator
Flight distance : 318 ft

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StubbornSwiss Posted at 9-16 05:12
Thank you for your response.

I can confirm that gimbal is not scratched, and it enters full stabilization state on start up with CPL filter attached. However, the error continues.

Thank you for the information provided. We will also coordinate this with our relevant team for attention. We appreciate your understanding and support.
2023-9-17
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franceslup
lvl.2
Flight distance : 307602 ft
Italy
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I received today the polar pro ND/PL filters and no problem at all.
2023-9-18
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djiuser_EXP5WpCzetnL
lvl.1
Flight distance : 1198757 ft
Australia
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I'm seeing the same error with my Air 3, tried the fix but to no avail. This is happening with Freewell filters and Newer filters too.
1-26 23:10
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Airpilot2
lvl.1
Flight distance : 1198757 ft
Australia
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Another update and still no fix for this!
2-9 20:40
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Drone.Hunter
Second Officer
Flight distance : 4537612 ft
Kazakhstan
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Try putting on the filter with the drone turned off and on.
2-10 00:35
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