Hi,

Updating the flysafe database fails multiple times.
Latest version of Firmware (the one from this week)
During update the RC is loosing connection to the aircraft. Also after restarting the aircraft.

See:

Hi there, sorry for the issue. Please help to export the flight log on the aircraft, the controller log, and provide the screenshot of the firmware information, and confirm the time the error message existed. I have forwarded the issue to our engineers but in case the data is needed, look forward to your reply and thank you for your cooperation.

Method to export the log:
1) Power on the aircraft and remote controller (If only remote controller logs are being exported, the aircraft does not need to be powered on).
2) Launch the DJI Pilot app, enter the “HMS” page. Tap “Manage Logs”, and select “Aircraft logs” or “Remote Controller logs”. Then, tap “Upload Logs”.
After uploading, a QR code will be generated. Please provide the QR code to the after-sales staff to help with issue analysis and follow-up.
Notes: If “Save” is tapped, the logs will be saved in the remote controller’s internal storage.

salve pure noi di CRI lo stesso problema ho scritto ieri a dji support mi dicono di aspettare qualche giorno per la risposta riguardante il problema del mancato aggiornamento delle safety zone

SALVE PURE IO LO STESSO PROBLEMA VOSTRO, ASPETTO RISPOSTA DA DJI SUPPORT TRA QUALCHE GIORNO SPERANDO DI RISOLVERE IL PROBLEMA DEL DATA BASE DINAMICO CHE NON SI AGGIORNA SALUTI

It is very important that DJI urgently resolves the problem of updating the dynamic database, it is not understandable that a drone at the level of the DJI M30T has these problems.

They must give priority to resolving the update to be able to fly peacefully.

Hello,
We also encountered this problem. The controllers download the update but apparently do not transfer it to the aircraft itself.

We need help here too.

Thanks

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Hallo,
wir haben ebenfalls diese Problem festgestellt. Die Controller laden das Update herunter überspielen es aber scheinbar nicht auf das Fluggerät selbst.

Wir benötigen hier ebenfalls Hilfe.

Danke

DJI Susan Posted at 9-23 05:09
Hi there, sorry for the issue. Please help to export the flight log on the aircraft, the controller log, and provide the screenshot of the firmware information, and confirm the time the error message existed. I have forwarded the issue to our engineers but in case the data is needed, look forward to your reply and thank you for your cooperation.

Method to export the log:

i have been able to update the database with the latest release.
I needed two times a "check update" and run the update

There was one update and second update.
1. *App* Dynamic Safety Database
then a second "check update"
2. Aircraft Dynamic Safety Databaseand after finishing, a restart of the aircraft to remove the warning

See