DJI Tony
 Administrator
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Hi, I'm sorry about the trouble. Does your have a protective case? If so. does the issue still persist even when it's removed? Also please try to disconnect and reconnect the cable, and then check whether the remote controller is connected to the mobile phone. If possible, retry with another USB cable.
When using the RC-N1 remote controller, we need to confirm that the cable is connected to the correct port (need to use the connection port for the phone's connection) as the below picture:

In addition, please try to plug in one end of the cable normally and upside down for further try:

If the issue still shows. Please restart the remote controller and try again.
Some mobile phones will generally prompt the user to select the connection method after attaching the USB cable. For most devices, select “Charge only”. For some devices, select “Transfer files”. You can switch between these two modes to check the connection. Also, please try to back up all important data in the app, then uninstall and reinstall the app, restart the mobile phone, and try to connect again. Please, reach back if you have further concerns. Have a great day. |
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