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lvl.1
United States
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I also am feeling optimistic about the new facilities and hires. Called in the other day to the LA area facility when I got an email from repair stating "Upon inspection of your unit, no issue was found. You should receive a tracking number..."
This email came about 5 weeks after the unit was received, and it was a return already once before on a DOA back from repair. A boomerang back and forth. Basic repair was done way back in February - BUT BUT it had a new symptom - immediately (like in 45 seconds) drained any battery. Like a direct short. I have 10 batteries - and all of them had the same effect.
When sent back to Repair, they acknowledged nothing of the issue - but the phone fellow sent me his email, tried to stop it from being sent back (still went out), and said he will follow up with another RMA and assure it is bench tested before returning to me yet again.
Will start a thread on this, and hopefully we will all see a new page turned by DJI's US repair/customer service center.
The fellow spoke of how big and better the new facilities, and ambitious many of them are, and to expect change - good change.
Looking forward to that!
PS: This is all relative to our (non critical) old and trusted back-up P1, which has been around the globe, and in many tough situations - a real trooper. We normally fly an I1, without (much) incident and pleasurably and dependably.
All in all, DJI has proven to be amazingly innovative - Now if the customer service improves - Wow - the sky is the limit !
Cheers,
Gabreal - All Planet
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