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recording sound error
343 6 2023-10-11
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djiuser_V7IvxezsL16v
lvl.2
Flight distance : 572858 ft

Vietnam
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hi everyone my issue is when i watching video recorded from dji fpv but this sound in video so low have to turn volume max for hear and it come with pop sound and silent pls help me this
i also turn on recording sound and all video have error sound
2023-10-11
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DJI Wanda
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Hello, there. Sorry for the inconvenience. Did you try to refresh the firmware or reinstall the app? Could you please record a video about the issue and share the video recorded with us?
2023-10-12
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djiuser_V7IvxezsL16v
lvl.2
Flight distance : 572858 ft

Vietnam
Offline

DJI Wanda Posted at 10-12 01:16
Hello, there. Sorry for the inconvenience. Did you try to refresh the firmware or reinstall the app? Could you please record a video about the issue and share the video recorded with us?

https://mega.nz/file/Ig42ALBb#8ayFEZD-YHcFlDVRX5lTnLhjnw0Q9Dt1WrJXogbP7B0

here not flight video cause that too large,i recorded in my room with my music but i can't hear anything
2023-10-12
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DJI Gamora
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djiuser_V7IvxezsL16v Posted at 10-12 03:43
https://mega.nz/file/Ig42ALBb#8ayFEZD-YHcFlDVRX5lTnLhjnw0Q9Dt1WrJXogbP7B0

here not flight video cause that too large,i recorded in my room with my music but i can't hear anything

Thank you for the link, djiuser_V7IvxezsL16v. We will forward it to our relevant team for further checking. we'll let you know once we receive an update.
2023-10-12
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DJI Wanda
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djiuser_V7IvxezsL16v Posted at 10-12 03:43
https://mega.nz/file/Ig42ALBb#8ayFEZD-YHcFlDVRX5lTnLhjnw0Q9Dt1WrJXogbP7B0

here not flight video cause that too large,i recorded in my room with my music but i can't hear anything

Hi, we confirmed with our engineers.
Please test the recording of the aircraft when it is hovering or moving.
If the issue occurs 100%. please send it back for diagnosis and repair.
2023-10-12
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Tony3004
lvl.2
Flight distance : 572858 ft

Vietnam
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DJI Wanda Posted at 10-12 22:37
Hi, we confirmed with our engineers.
Please test the recording of the aircraft when it is hovering or moving.
If the issue occurs 100%. please send it back for diagnosis and repair.

yeah all my video have the same issue occurs 100%
so where i can send it back for diagnosis and repeair, im in vietnam
here is my serial : 37QBJ4BBD103K4
2023-10-13
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DJI Wanda
Administrator
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Tony3004 Posted at 10-13 04:48
yeah all my video have the same issue occurs 100%
so where i can send it back for diagnosis and repeair, im in vietnam
here is my serial : 37QBJ4BBD103K4

You may consult our Local Authorized Service center:

https://www.dji.com/service/repair/centers

Or contact our support for help:

https://www.dji.com/support/prod ... ite&from=footer
2023-10-13
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