Hi.
Just want to share my expereinces with DJI concerning my Avata.

With my first Avata they told me that i damaged the IMU but crashing it. Hmmmm. The first time it went out of control and took off at full throttle (totally uncontrollable) it bumped the ground from a height of 1m. Second time it ended up on the ground upside down running at full power (again, totally unresponsive to controls)
Who designs a product that goes out of control when any electronic part gets damaged and they think that failing dangerous is ok instead of failing safe.
The toruble with DJI is that they just keep saying "there's nothing wrong" or it's "pilot error" forcing you to use a care refresh. Nothing s ever warranty.
Honestly don't makrket a product as being somewhat robust if insode it's ridiculously fragile.
FPV drones are going to crash a little more than a normal drone. Proper FPV drones are far more robust. Why sell a product as an FPV drone when it really isn't. It's a camera drone you can use goggles with.

My replacement Avata.
I'll preface this one by saying i had been flying 4 batteries 3-4 times a week for 3 weeks, so I knew how these things fly and the sounds thy make.
I bumped into a pole and it fell to the ground. Not hard enough to do any physical damage at all. From a height of about 2m.
On restarting you could hear the flight controller struggling to keep it flying level. Not making a smooth sound but like each motor was fdoing it's own thing. The vision through the goggles was all over the place and shaly. That was even with image stabilisation on.
I contacted DJI support and they said to send footage, so I did. I even sent the logs from the Avata. The reply was that the shaky video was normal. WTF?They think we are all idiots and it's our first time flying drones. Clearly no one checked the logs. They would have shown what the flight controller was doing and the irratic flight.
How the hell is shaky footage "normal". Even unstabilised footage isn't "Shaky". I don't mean just a little bobbling around as I changed direction. It was SHAKING. Funny, in time with the crazy noises coming from the AVATA.
So apparantly I can send it back for assessment. So, why bother having online support? We may as well just send everything back.
This seems to be persuliar to the AVATA as when I have problems with my Mavic or M3P they are a great help.

Seems they are in total denial that the Avata can do anything wrong or that it's really not fit for purpose. I mean anyone who's seriously flown an avata would have found it doing it's own thing sometimes. Unless you never fly in manual i guess.

The worst purchase of my life this Avata thing. Sure, when it works it's good, but if you can only trust it in normal or sport you may as well use a mini something or mavic with goggles.
So with the unpredictability of the thing and the totally ridiculus product "support", don't by one.
I have no idea what the expereince of the "engineers" is at DJI but it seems to be zero in the avata area. Of course I'm not expecting whomever received my email ever actually sent to case to someone with technical knowledge. Who in their right mond would say that a shaking camera was normal? Maybe, no one at DJI actually ever flys their drones.

Don't get me started on how it's impossible to find somewhere to complain or escalate a case.

djiuser_TFDJB2nFYbXK Posted at 11-2 17:13
Don't get me started on how it's impossible to find somewhere to complain or escalate a case.

Hi there, apologies for reading about this feedback and for any inconvenience caused. May I know if you could provide us the ticket/ case number, if any. And we will help you to further investigate and check with our relevant team. Looking forward to your reply, thanks.

Please post the shaky video, would love to see it since like you, we've seen hours of video and would know shakey when we see it.

By now everyone should know that the DJI Avata is an extremely problematic product that cannot be flown in good conscience.
Just try to get it sold as soon as possible and then buy a real FPV drone.
Ideally, however, you should do this without DJI accessories completely. Even if the performance is basically the best, you simply have too many limitations and it feels like new ones are constantly being added.

hmm... interesting. I have owned avata for some time and I admit it has some limitations but never had any major problems. It does have problems at full speed in manual using a lot of yaw it tends to tip over... but as cinewhoop it is really good and I can forgive it being imperfect drone for freestyle and racing.
I strongly agree with the fact that there is too many limitations where they could be there just as warnings. This is a major setback when using dji equipment professionally. There should be an option to override some of them as I personally know that few times dji had wrong information about NFZ

DJI Thor Posted at 11-2 17:32
Hi there, apologies for reading about this feedback and for any inconvenience caused. May I know if you could provide us the ticket/ case number, if any. And we will help you to further investigate and check with our relevant team. Looking forward to your reply, thanks.

CAS-14294466-B4Y5M2

It's now been 6 days since I asked how to escalate the matter and make a complaint with no reply.
Seems with the Avata DJI don't believe in real support or admitting there is anything wrong with the Avata in general. Actually DJI seem in complete denial and find it easier to make excuse or think we are all idiots. The second time I've been treated in such a way about an Avata. Even when they admit that the Avata can go out of control.

djiuser_TFDJB2nFYbXK Posted at 11-4 06:16
CAS-14294466-B4Y5M2

It's now been 6 days since I asked how to escalate the matter and make a complaint with no reply.

Thank you for your sharing. We apologize that you’re experiencing difficulties. We will further check with our relevant team first, and get you update soon.

Yea I went through several avata's best response was a discount on a new avata, pretty much discount to repeat history of faulty drone.

No surprise that I haven't had a reply as yet.
DJI are very good at taking your money but supporting a product to even taking responsibility are impossible for them.

Not surprised at all. I did a lot of practice on simulator in last few months. Did a lot of research on everything, tried a few customized fpvs before. ended up getting an avata 2 weeks ago. Got comfortable with the goggles and flying it in normal and sports mode for almost 10 days.  Just another day, when I was flying it in a park, paused it, switched from sports mode to manual mode, aligned my sticks with those green marks. It went nuts, totally uncontrolled and hit the ground. went in the air again, hit the ground and one of the motors along with that inner frame ripped off. I mean seriously, it was just not in my control as soon as I switched it into manual. I am still in shock and dont know what actually went wrong. And now I have sent it back to dji. lets see what they will have to say on this whole scenario. But this is  not at all a safe drone. Thank god it was just in a park and hit the ground after getting uncontrolled.

Not surprisingly I still haven’t had a reply from them here.

Absolutely they’re dangerous. What company makes a product that they acknowledge can become uncontrollable and can’t see a problem with that.
Get any other fpv drone or bios your own and the last thing that would break is the electronics. DJI obviously use the cheapest electronics they can find.
Then the excise is always “pilot error”.
Hang on. You sell a product that can be flown in full manual, then when it bumps into something it’s the pilot’s fault the electronics fail. Of course an FPV drone in manual is going to have some kind of collision.

I will be getting rid of mine very soon and will build a customized one. I have done a big mistake i guess. in my friend circle there were a few other drone pilots who were literally going to press the button on avata but I have stopped them. I dont know when these dji guys will realize their failure

diamond2189 Posted at 11-30 15:13
I will be getting rid of mine very soon and will build a customized one. I have done a big mistake i guess. in my friend circle there were a few other drone pilots who were literally going to press the button on avata but I have stopped them. I dont know when these dji guys will realize their failure

They have to know. The comments on this forum and online in general. They're just denying as it would cost them too much money.
Although. I have an email from a DJI support "engineer" telling me that if the IMU gets damaged the avata can become uncontrollable. Oh, you don't have to actually damage the outside of the avata for the electronics to fail.
The arrogance of admitting that they can become uncontrollable. I've had it happen twice.
I don't even think there needs to be "damage". Sometimes even a very very mild collision  can send then crazy. They must get a lot of fly away claims for these.

I guess we all have a defence if we ever get caught flying BVLOS. "Sorry sir, it went out of control. Let me show you the proof that they can".