Need help: Uneven gimbal panning issue
946 16 2023-11-7
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Tide
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Attatched sample video links.

https://drive.google.com/file/d/1snsFtPmi3B98AwhILeHZrjfcTyXPiYEE/view?usp=drive_link
Anyone else have problem with uneven gimbal panning speed?

In this sample, when I turn left around the pillar in even pace, gimbal panning left in uneven pace.
It's like gimbal is falling behine the motion, catching up, again falling behine and catching up.

Camera is in follow mode and gimbal speed set to default.

https://drive.google.com/file/d/1usfTkYWluFfHk25oJIp0b9aMqsFUZsoU/view?usp=drive_link
However when I turn right, gimbal panning seems quit even and smooth.

https://drive.google.com/file/d/1AsTnnZcdEb3Ddpmgwuc4r2SJXCmgx26Q/view?usp=drive_link
Like the beggining of this clip, left rotation makes very jittery movement.

DJI moderators, is this something to be fixed with firmware update?


2023-11-7
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Tide
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South Korea
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I tryed holding pocket 1 same time with pocket 3.
Pocket 1 gives smooth and even panning while pocket 3 result in uneven panning speed.
2023-11-7
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Tide
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South Korea
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Sample video link is now accessible.
2023-11-7
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DJI Paladin
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Hi there. Thank you for reaching out and we do apologize for the trouble. We will coordinate this with our relevant team for attention. We will keep you posted once we receive an update. Thank you for your understanding.
2023-11-7
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Tide
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DJI Paladin Posted at 11-7 20:33
Hi there. Thank you for reaching out and we do apologize for the trouble. We will coordinate this with our relevant team for attention. We will keep you posted once we receive an update. Thank you for your understanding.

Thank you Paladin for your reply.
Other than this issue, Pocket 3 is very exciting camera.
2023-11-7
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Wiz33
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Does it matter which mode you're using? I thought someone mentioned that it seems to occur more frequent in Low Light mode
2023-11-7
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Tide
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Wiz33 Posted at 11-7 20:37
Does it matter which mode you're using? I thought someone mentioned that it seems to occur more frequent in Low Light mode

I just tested and it occurs in both video mode and low light mode.
Both occurs frequently.

2023-11-7
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Wiz33
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Tide Posted at 11-7 21:17
I just tested and it occurs in both video mode and low light mode.
Both occurs frequently.

I can't check mine as it's in Asia with a friend, I'll ask him to check and see.
2023-11-7
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DJI Wanda
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Tide Posted at 11-7 20:35
Thank you Paladin for your reply.
Other than this issue, Pocket 3 is very exciting camera.

Hello, there. Could you please tell us the exact time when the issue occurred and export the camera log for us to analyze the issue?
May we know if you used the camera thereafter?
Because the storage time of the camera logs is limited, please reproduce the issue and export the camera logs for us, tell us the date and time.
How to export camera logs:
1. To export the logs, follow these steps: Swipe down from the top of the screen, select "Settings," then choose "Device Info," and finally tap on "Export Log".

2. When the device is connected to a computer, open "My Computer" and access the microSD card drive (with the corresponding drive letter). From there, navigate to the "logs" folder to locate the log files.
Thank you in advance.
2023-11-8
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Tide
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DJI Wanda Posted at 11-8 01:11
Hello, there. Could you please tell us the exact time when the issue occurred and export the camera log for us to analyze the issue?
May we know if you used the camera thereafter?
Because the storage time of the camera logs is limited, please reproduce the issue and export the camera logs for us, tell us the date and time.

I send you the log file by DM.
2023-11-8
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DJI Wanda
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Tide Posted at 11-8 01:59
I send you the log file by DM.

Thank you. We will forward it to them.
2023-11-8
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DJI Paladin
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Tide Posted at 11-7 20:35
Thank you Paladin for your reply.
Other than this issue, Pocket 3 is very exciting camera.

You are most welcome. Thank you for your patience.
2023-11-9
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Wiz33
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DJI Paladin Posted at 11-9 22:50
You are most welcome. Thank you for your patience.

Just check all the files my friend shot with the P3 on his cloud storage and I don't see any problem on panning right and left. I think you should return yours for a replacement (you seems to have the worst luck with DJI pockets )
2023-11-10
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Tide
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Wiz33 Posted at 11-10 11:00
Just check all the files my friend shot with the P3 on his cloud storage and I don't see any problem on panning right and left. I think you should return yours for a replacement (you seems to have the worst luck with DJI pockets )

Oh no... not again...
Thank you for checking it out.
2023-11-11
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Tide
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Wiz33 Posted at 11-10 11:00
Just check all the files my friend shot with the P3 on his cloud storage and I don't see any problem on panning right and left. I think you should return yours for a replacement (you seems to have the worst luck with DJI pockets )

After firmware update,
Happy to confirm that gimbal panning unevenness is solve for me with this update.

https://drive.google.com/file/d/ ... view?usp=drive_link
Made some testing sample video.
2023-11-14
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Wiz33
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Tide Posted at 11-14 01:06
After firmware update,
Happy to confirm that gimbal panning unevenness is solve for me with this update.

That's great. I guess it's a minor glitch that's more obvious under certain circumstances.
2023-11-14
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DJI Paladin
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Tide Posted at 11-14 01:06
After firmware update,
Happy to confirm that gimbal panning unevenness is solve for me with this update.

Hi, Tide. Sorry for the late response. We're glad that you managed to isolate the issue after doing the firmware update. Feel free to contact us if you have other inquiries or concerns. Thank you for your valued support.
2023-12-4
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