Hey community!
I've been using the Osmo Pocket 3 as a webcam, and it's fantastic! However, I've encountered an issue when trying to use it on my Mac with Microsoft Teams - it displays a black screen.
Has anyone else experienced this problem? I'm hoping that the developers could enhance the camera firmware to ensure compatibility with Microsoft Teams on Mac.
Let's discuss and share any insights or solutions if you've come across a fix for this. Your input would be greatly appreciated!
Thanks!

Hello there. Sorry about the inconvenience. We suggest using OBS Studio and have a try. Please keep us posted. Have a great day ahead.

Hi, I have the same issue on my Mac, teams could not recognize the camera but Wirecast could, see image:

I am facing the same issue myself!

It works fine on the photo booth app but not on Microsoft Teams Classic.

DJI Tony Posted at 11-12 21:16
Hello there. Sorry about the inconvenience. We suggest using OBS Studio and have a try. Please keep us posted. Have a great day ahead.

Hello, i have the same issue on OBS and Teams web

Yanncd FrenchStreetMedic Posted at 11-15 02:45
Hello, i have the same issue on OBS and Teams web

Hi there. If you're experiencing the same. May we please have the PC model, system version, App version, firmware version, and a video showing the issue? I'm going to escalate it to the related team for checking and getting this resolved. We appreciate your kind understanding and patience.

Edit : Finaly after reboot it works on both OBS 30.0.0 and Teams web on Chrome.
MacBook Pro M2 Max / Sonoma 14.1.1

Yanncd FrenchStreetMedic Posted at 11-15 03:12
Edit : Finaly after reboot it works on both OBS 30.0.0 and Theams web on Chrome.
MacBook Pro M2 Max / Sonoma 14.1.1

Awesome. I'm glad to know you managed to make it work. Don't hesitate if you need further assistance. Have a great day ahead.

fpv4life Posted at 11-13 16:01
I am facing the same issue myself!

It works fine on the photo booth app but not on Microsoft Teams Classic.

Hi, fpv4life. Sorry to hear that. Have you also tried using OBS Studio? Have a nice day.

DJI Tony Posted at 11-15 03:08
Hi there. If you're experiencing the same. May we please have the PC model, system version, App version, firmware version, and a video showing the issue? I'm going to escalate it to the related team for checking and getting this resolved. We appreciate your kind understanding and patience.

I am using:
-Microsoft Teams Classic Version 1.6.00.29954.
-MacOs 14.1.1 (23B81) /MacbookPro 13-inch, M1, 2020.

Unfortunately, I cannot test a newer version of Teams as I am using a workstation managed by the organization. It would be great if someone else could still test with a newer version of Teams on the same MacOs version, with a similar Mac configuration.

djiuser_Ew5n4fHUU86N Posted at 11-15 04:10
I am using:
-Microsoft Teams Classic Version 1.6.00.29954.
-MacOs 14.1.1 (23B81) /MacbookPro 13-inch, M1, 2020.

Hi there. Are you able to try it using the OBS studio? Thank you very much.

same problem here. Zoom - ok, Skype on Mac (newest version): only black frame, although Pocket 3 is detected as camera source. Very annoying as my broadcasting company is using Skype for Life Reporting

joddbln Posted at 12-18 06:52
same problem here. Zoom - ok, Skype on Mac (newest version): only black frame, although Pocket 3 is detected as camera source. Very annoying as my broadcasting company is using Skype for Life Reporting

I have the same problem. Black screen in Teams. I have found a workaround that seems to work. In OBS I choose the OsmoPocket3 as a source (without even starting the virtual webcam). Then it appears in Teams (set to OsmoPocket3).

If I switch the video source in Teams it will be black again. Then I go back to OBS and select another input as source, and then back again to OsmoPocket3).

It’s not a solution, but it appears to work.

Small update: I received the latest Teams update for my work computer (Teams version 23320.3107.2575.3762). The black window still seems to appear when OsmoPocket3 is selected as the camera.

What about pocket 2? Can I use as webcam  pocket 2? Sorry about my English.

Ильдар Юсупов Posted at 1-5 09:36
What about pocket 2? Can I use as webcam  pocket 2? Sorry about my English.

More about this in the message thread. Pocket 2 does not support webcam functionality out of the box.

Hi all, please also check out this thread; there's a great tip on how to get Teams to appear by launching the QuickTime application on Mac.

Hello everyone, the Osmo Pocket 3 latest January update didn't affect Microsoft Teams functionality in any way. The webcam is not working!

djiuser_Ew5n4fHUU86N Posted at 2-3 10:03
Hello everyone, the Osmo Pocket 3 latest January update didn't affect Microsoft Teams functionality in any way. The webcam is not working!

Same problem for me (DJI Pocket 3 with last firmware + IMac) ! Works with Zoom, FaceTime and Messenger. But black screen in Skype/Teams....  Please correct the problem asap ;-)

Webcam feature works intermittently on some web based applications (like Google Meets and Teams). My camera disconnects from the application after about ~7 minutes everytime without fail! In order for it to work again I have to leave the call and come back each time this happens. It is extremely frustrating, as the mean reason for purchasing this camera is to use it as a webcam. Please fix in firmware update!!!

Is there any update on this? For it not to support the biggest business collaboration application on the market is a bit dumb. And asking us to install a 3rd party application (OBS) is just not viable when you are on a corporate computer.

It just does not work, not on any teams platform with MacOS, it's a drag. I bought the cam for that purpose, just fix it....