Good morning, I purchased a new DJI mini 4 pro today, in the Mediaworld chain, but it doesn't give me the possibility to activate it, presenting me with error 1112. Can you help me?  A thousand thanks.
S/N 158*************5UQ5

Hi there, thank you for reaching out. After checking under the SN 1581*************5UQ5, it should be caused by the system issue. It is suggested you could try to re-activated again. Please try and keep us update if you need further assistance. Thanks.

*To protect your privacy, I also covered your serial number from your post.

DJI Thor Posted at 11-14 19:57
Hi there, thank you for reaching out. After checking under the SN 1581*************5UQ5, it should be caused by the system issue. It is suggested you could try to re-activated again. Please try and keep us update if you need further assistance. Thanks.

*To protect your privacy, I also covered your serial number from your post.

Thank you so much DJI THOR for the quick response.  Now I was able to activate it without problems.  Thanks again.  Good day.

Alebor92 Posted at 11-15 04:41
Thank you so much DJI THOR for the quick response.  Now I was able to activate it without problems.  Thanks again.  Good day.

Thank you for your update and we are happy to hear that you are able to activate it now.
Enjoy your time and please feel free to ask if you need further assistance.

DJI Thor Posted at 2023-11-14 19:57
Hi there, thank you for reaching out. After checking under the SN 1581*************5UQ5, it should be caused by the system issue. It is suggested you could try to re-activated again. Please try and keep us update if you need further assistance. Thanks.

*To protect your privacy, I also covered your serial number from your post.

.

Adrian Sma Posted at 1-9 06:47
.

Hello, there. May we know what can we do for you? Do you also encounter the same issue?

Hi there! I’ve got the same problem with my new mini 4 pro ,can you help me?S/n 1581F6Z9A239TML3H4C7

djiuser_NY42ZDa9EbKW Posted at 4-11 13:40
Hi there! I’ve got the same problem with my new mini 4 pro ,can you help me?S/n 1581F6Z9A239TML3H4C7

Dear customer, we apologize for the unpleasant experience. After checking, this machine encountered logistics exception issue before, that's why we lock it while investigating with the courier company to protect our customer's benefit. We have compensated the original owner.
We understand you are innocent, May I know where did you order it? We highly suggest you request a refund from your reseller. If the reseller refuses, we suggest reporting to the local police to protect your benefit.
Please notify the reseller this machine belongs to DJI, please kindly let them return it back to DJI and refund / replace it for you.

Hi, I am also getting the same issue with my drone it is showing that "Device Activation Prohibited" please contact DJI support for assistance (1112) my S/N is 6UZBLBN0210338 please help me with this issue.

Prashant0798 Posted at 4-20 01:27
Hi, I am also getting the same issue with my drone it is showing that "Device Activation Prohibited" please contact DJI support for assistance (1112) my S/N is 6UZBLBN0210338 please help me with this issue.

Hi there, thank you for reaching out. According to our judgement, this product may have come from illegal channels by checking the serial number you provided. To protect your rights and interests, please contact the seller as soon as possible (if the product is given by others as a gift, provide feedback to the giver in a timely manner). Thank you for your understanding.

Hi there, same issue with me! I got mini 4 pro as a gift and from the proof of purchase I can see the gifter had purchased it from dji authorised store we all know in sydney

S/n 1581F6z9c23AC003c2c1 please help!

djiuser_khyyHyAbSF8i Posted at 4-26 07:22
Hi there, same issue with me! I got mini 4 pro as a gift and from the proof of purchase I can see the gifter had purchased it from dji authorised store we all know in sydney

S/n 1581F6z9c23AC003c2c1 please help!

Hi there. We appreciate you bringing this up. After verification, we are sorry to inform you that the original purchaser has reported the product as involving fraud, and DJI has been reimbursed by the bank. As such, the serial number has been locked by our company, and your product cannot be activated. And since this was a gift, please provide timely feedback to the giver. Thank you for your understanding and cooperation.

Hi there ,i puchased a new dji mini 4 pro in india but it does not give me a possibility to activate it, presenting me with error 1112. please help me and give the solution S/N 1581F6Z9C238900316A3

djiuser_ImM6O0SLLWLt Posted at 6-27 12:09
Hi there ,i puchased a new dji mini 4 pro in india but it does not give me a possibility to activate it, presenting me with error 1112. please help me and give the solution S/N 1581F6Z9C238900316A3

Hi there, thank you for reaching out. After verification, we are sorry to inform you that the original purchaser has reported the product as involving fraud, and DJI has been reimbursed by the bank. As such, the serial number has been locked by our company, and your product cannot be activated. To guarantee your interest, please contact the seller and apply for a refund (If the product is given by others as a gift, timely provide feedback to the giver).

I purchased new mini4 pro. And I am trying to activate and give me the attached message

djiuser_WdmWJoViDcNa Posted at 7-25 09:16
I purchased new mini4 pro. And I am trying to activate and give me the attached message

djiuser_WdmWJoViDcNa Posted at 7-25 09:16
I purchased new mini4 pro. And I am trying to activate and give me the attached message

Hi there, thank you for reaching out. May I know have you added the relevant screenshot in your comment?

If so, since it shows blank on your comment, please kindly reupload the screenshot with the error message again, thanks.

DJI Thor Posted at 7-25 17:30
Hi there, thank you for reaching out. May I know have you added the relevant screenshot in your comment?

If so, since it shows blank on your comment, please kindly reupload the screenshot with the error message again, thanks.

Si agregue una foto me aparece error de servidor (-2)

Sematias26.bat Posted at 7-27 15:04
Si agregue una foto me aparece error de servidor (-2)

Hello.We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

Hello. I have the same problem with activation failed on mini 4 pro. Error code: Server error (-2). Help me please. SN : 1581F6Z9C245S003TTBB . Thank you.

fanscf3b789a Posted at 7-31 10:13
Hello. I have the same problem with activation failed on mini 4 pro. Error code: Server error (-2). Help me please. SN : 1581F6Z9C245S003TTBB . Thank you.

We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

Hello!

I'm also experiencing the same issue (Activation Failed), would you be so kind and support as soon as possible? S/N:1581F6Z9C244V003SASE

Merhaba !
djı mini 4 pro  etkinleştirme yapamıyorum
Sunucu hatası(-2) bana yardımcı olabilir misiniz
S/N 1581F6Z9C244V003SBTY

djiuser_SIxjVwyuO4Gq Posted at 8-17 13:26
Merhaba !
djı mini 4 pro  etkinleştirme yapamıyorum
Sunucu hatası(-2) bana yardımcı olabilir misiniz

Hi there, I sent you a PM to collect more information. Could you please take a look?

DJI Mindy Posted at 8-17 17:33
Hi there, I sent you a PM to collect more information. Could you please take a look?

Hi Mindy!

Please look at my post #22 and help out could you?

djiuser_0C9yYQlIbX7o Posted at 8-17 11:13
Hello!

I'm also experiencing the same issue (Activation Failed), would you be so kind and support as soon as possible? S/N:1581F6Z9C244V003SASE

May I ask what's the error code? If the error code is 1112, please provide us with the proof of purchase for further checking.

DJI Mindy Posted at 8-17 17:33
Hi there, I sent you a PM to collect more information. Could you please take a look?

PM nerde bulabilirim

djiuser_SIxjVwyuO4Gq Posted at 8-18 03:06
PM nerde bulabilirim

You can visit the forum via a browser on a computer and then enter the PM.

Hi DJI Admins,

Hi, I'm also getting the same error code, and activation is prohibited.
I purchased the drone from a Japanese distributor called "測定の森," and I need to use it starting the day after tomorrow.

Product: DJI Mini 4 Pro with DJI RC-N2Error Code 1112

I can provide proof of purchase (in Japanese) and the serial number immediately.

NKHYS Posted at 8-21 06:40
[view_image]Hi DJI Admins,

Hi, I'm also getting the same error code, and activation is prohibited.

Hi NKHYS, thank you for reaching out. Please send us the serial number by PM and we will help you to further check on it, thanks.

I bought a mini 4 pro combo drone I have a problem I can not pass the activation of the drone controller appears information about the server error (-2) 1581F6Z9C244M003RWFN serial number from the box and screen scan can some advice or who to contact with this problem?Regards / Regards
Email: lesisztab@wp.pl

djiuser_aaor9jOmm2lU Posted at 8-28 07:53
I bought a mini 4 pro combo drone I have a problem I can not pass the activation of the drone controller appears information about the server error (-2) 1581F6Z9C244M003RWFN serial number from the box and screen scan can some advice or who to contact with this problem?Regards / Regards
Email: lesisztab@wp.pl

We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

Yesterday I talk with assistance to communicate that I can’t activate my new mini 4 pro. Bought new in box on eBay. I read that dealer sellers use the code to banned eBay sales. So. I need a proof of stole on this equiiplent to go to my local authority. Because I bought equipment more than 30 days. If is stolen the seller commit a fraud and I need to recover my money. Your company just said you can’t activate but I need a proof. Is easy banned merchandise because the s/n is in the box and at description. I have a receipt of payment.
1581f6Z9A2391ML3G575

djiuser_J3JnQi1XvQnC Posted at 10-7 04:07
Yesterday I talk with assistance to communicate that I can’t activate my new mini 4 pro. Bought new in box on eBay. I read that dealer sellers use the code to banned eBay sales. So. I need a proof of stole on this equiiplent to go to my local authority. Because I bought equipment more than 30 days. If is stolen the seller commit a fraud and I need to recover my money. Your company just said you can’t activate but I need a proof. Is easy banned merchandise because the s/n is in the box and at description. I have a receipt of payment.
1581f6Z9A2391ML3G575

Hello. Dear customer, we apologize for the unpleasant experience. After checking, this machine encountered logistics exception issue before, that's why we lock it while investigating with the courier company to protect our customer's benefit. We have compensated the original owner.
We understand you are innocent, May I know where did you order it? We highly suggest you request a refund from your reseller. If the reseller refuses, we suggest reporting to the local police to protect your benefit.
Please notify the reseller this machine belongs to DJI, please kindly let them return it back to DJI and refund / replace it for you.