djiuser_Bqez5RPSjsAP
lvl.2
Flight distance : 45020 ft
Canada
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Thanks for pointing out that I made a mistake. Really?
Actually I did return the entire product to Best Buy on November 17, 2023 for replacement, but they didn’t have one in stock at the store. As a result, they requested I order another one on my credit card, and when it came in, I would be able to return to them the defective drone and they would reimburse the second purchase. In hindsight, I should have done that despite the circumstances that prevented me from doing so.
I was soon to fly out of country and needed to keep my credit card balance free, so ordering a second drone and having $1620.00 added to my credit was not an available option. Prior to November 17, there were several phone calls to DJI using their 818 number (resulting in $60.00 in personal phone call charges) wherein they stated a shipping label would be generated and emailed to me, in order to send in the controller in for system analysis.
The controller, was shipped upon reciept of the shipping label on 23 Nov 2023 via UPS, nine days after initial drone purchase November 14 2023. I left the country on November 28 2023 and if you check the email traffic DJI sent to me, you will see that I repeatedly advised DJI that I was out of country and returning to Canada December 10, 2023.
An apology from Technical Assistant, Mr. John Paul was received, regarding the number of bot generated emails I was getting from DJI while out of country. Upon my return a request from DJI to ship the aircraft in to facilitate the system analysis was received and the aircraft was shipped out on December 11, 2023.
And here we are.
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