Hello, I got a DJI Mini 2 and the camera glitches heavily. On occasion, the camera will distort the video. It occured on December 25-26, and popped up today. I tried contacting customer service but it was no help. Here is a video. What should I do?
Wow that is really awful! I haven't seen video that bad since the 80's.
Seriously, there's something wrong with the video encoder on the drone. If you can, get it replaced under warranty.
Anyone else have the issue or is mine an one-off issue? The issue happened sporadically. Sometimes rotating it in a 360 makes it go away, but it comes back several flights later
Hi there, sorry for the inconvenience caused. May I know if it is only occurred from the original footage or also happened in the flight screen from the DJI Fly?
DJI Thor Posted at 1-1 20:33
Hi there, sorry for the inconvenience caused. May I know if it is only occurred from the original footage or also happened in the flight screen from the DJI Fly?
Happened in flight screen from DJI Fly. Occured also in footage
SurveyorDJI Posted at 1-2 16:58
The drone flew well, but I returned it to the place I got it from and got a new duplicate drone
HI there, thank you for your reply. For this situation, it is suggested to send back for diagnosis. However, based on your comment, we found you have already contacted with your buyer and swtich a new one.
For this issue, we will feedback to our relevant team to enhance our product in the future. Thank you for your understanding and tolerance.