Hi,

Whenever I connect my wheel controller to my DJI POCKET, the gimbal rotates upwards and stays stuck in that position.

Firmware is uptodate

Any ideas?

bruce

Hello there. Sorry about the trouble. Have you already tried calibrating the controller? You can swipe down on the screen, tap on the gear icon, enter "Accessory", and then choose "Control Stick Calibrate" to calibrate. Have a nice day.

Hi
I have done as you suggested; no luck unfortunately - see video link https://drive.google.com/file/d/1G4oDX_M_avb27rYoPSkhK23lro5wRZdT/view?usp=sharing

please let me have some ideas to fix.

DJI Tony Posted at 1-2 20:09
Hello there. Sorry about the trouble. Have you already tried calibrating the controller? You can swipe down on the screen, tap on the gear icon, enter "Accessory", and then choose "Control Stick Calibrate" to calibrate. Have a nice day.

Hi
I have done as you suggested; no luck
unfortunately -see video link
https://drive.google.com/file/d/1G4oDX_M_avb27r
YoPSkhK23lro5wRZdT/view?usp=sharing
please let me have some ideas to fix.

fansb3fe41a1 Posted at 1-15 06:31
Hi
I have done as you suggested; no luck
unfortunately -see video link

Hello there. Thank you for the added video. Is your Osmo Pocket already on the latest firmware? If not please try connecting it to your Mimo app and update it. You can also try resetting the camera. If the issue persists we suggest sending the device for repair. We appreciate your patience.

Thanx
Firmware is up-to-date

Where do I send the item from repair, in South Africa