Hi I'am posting this to ask for assistance on my situation.
So I had sent my Mavic 3 Pro in for repair a couple months ago now (case number: CAS-13796499-Z5J6C8). I had used the Australia post shipping label provided to me by DJI. After not receiving any update or my repaired drone for more than a month I decided to contacted DJI support. Ever since then they have given me the run around, telling me that they are investigating it, and after a while of no updates from them I would contact them again and they would say I'd get a response in 1-3 business days and never actually following up on that promise.
At this point I have no idea what to do and it has been well and trully past the acceptable amount of time this should be going on.
I would really appreciate any help or advice.
Thank you for taking the time to read this post,
Mike

Hi mikestand, we are sorry about the experience you have suffered. We will help you to further check with our service center and keep you update soon.

Hi it has been a few days, again when can I expect a response or resolution to this?
Thanks

mikestand Posted at 2-1 20:23
Hi it has been a few days, again when can I expect a response or resolution to this?
Thanks

Hi mikestand, sorry for the late response. After checking, we know you have reached out to our frontline service support before about this issue. In this regard, we have tried to launch an investigation into AU Post and found your waybill is in exception. Based on the current situation of your case, since we have not received your device yet, we are sorry that we could not proceed further. If necessary, you could contact AU Post for more details.

Hi Mike the same thing happed to me and DJI replaced my drone with a new one it toke 2 mounts before it was done but they did place it for me was very nice costumer service .  Hope you best.  From Adam’s in canada

DJI Thor Posted at 2-2 00:31
Hi mikestand, sorry for the late response. After checking, we know you have reached out to our frontline service support before about this issue. In this regard, we have tried to launch an investigation into AU Post and found your waybill is in exception. Based on the current situation of your case, since we have not received your device yet, we are sorry that we could not proceed further. If necessary, you could contact AU Post for more details.

Ok so the drone has been lost by AU post, and that's it ? Nothing is going to be done about it?

Star Fly Posted at 2-2 18:13
Hi Mike the same thing happed to me and DJI replaced my drone with a new one it toke 2 mounts before it was done but they did place it for me was very nice costumer service .  Hope you best.  From Adam’s in canada

Hi thanks for the reply. It has already been over a month since I've contacted them so I am getting very worried now. Hopefully they can provide a replacement soon like they did for you.
Thanks, Mike