image distortion
255 4 2-13 12:01
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djiuser_xtFoJrpRxnov
lvl.1
Flight distance : 126115 ft
Netherlands
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i have a Mini 4 Pro for a few months. Everything works fine, but the images of video and images show a distortion. This is especially evident when there are straight lines in the image. These lines are getting wavery and curled. You see this in the attached cropped image. It occurs independant of the shutter time and ISO.
DJI_20240207113039_0001_D2.gif
2-13 12:01
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DJI Gamora
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Hello, there. We're sorry to hear about this situation. For further checking on the situation, please provide the details below:

> Aircraft and remote controller firmware version:
> Model of the SD card:
> Video/Photo showing the problem: (Please make sure to upload the photo/video directly from the SD card) You may use Google Drive or Dropbox and provide the link here.

I hope to hear from you soon. Thank you for your support.
2-13 22:00
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djiuser_xtFoJrpRxnov
lvl.1
Flight distance : 126115 ft
Netherlands
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DJI Gamora Posted at 2-13 22:00
Hello, there. We're sorry to hear about this situation. For further checking on the situation, please provide the details below:

> Aircraft and remote controller firmware version:

Hereby the additional information you asked for:
version aircraft: 01.00.0300
version RC: 02.00.0300
SD card: Samsung EVO Plus256

I have uploaded an example picture via wetransfer: https://we.tl/t-hO89QBLF5T
2-15 00:57
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DJI Gamora
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djiuser_xtFoJrpRxnov Posted at 2-15 00:57
Hereby the additional information you asked for:
version aircraft: 01.00.0300
version RC: 02.00.0300

Thank you for responding regarding this matter. Please allow us to check this situation with our relevant team for further confirmation.
2-16 01:24
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DJI Gamora
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djiuser_xtFoJrpRxnov Posted at 2-15 00:57
Hereby the additional information you asked for:
version aircraft: 01.00.0300
version RC: 02.00.0300

Thank you for your patience. Please be advised that I've sent you a direct message regarding the update on this phenomenon. Kindly feel free to respond if you have further queries. We're always here to help!
2-19 23:58
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