Selfie mode doesn't work

fansa638adc4

Good morning, I just purchased the DJI Osmo Pocket 3, I updated it to the latest firmware.
I have a problem. Selfie mode doesn't work. I can't record my face.
Beyond a certain level, the camera stops working.
If you get back within that range, she starts working again.
What happened? Is faulty? I tried resetting more than once but nothing changed. I also did the sensor calibration more than once.
Here's a video.
Please help me thanks.

HAYHOT

you touch your face in the screen to active track you face

fansa638adc4

Thank you.
Have you seen the video?
It is not possible to do this because the image freezes.
After approximately 180° of rotation, it stops working and the image freezes.

Karl53

fansa638adc4 Posted at 2-17 05:51
Thank you.
Have you seen the video?
It is not possible to do this because the image freezes.

I think the Pocket 3 doesn't like your face!

JE Rome

fansa638adc4 Posted at 2-17 05:51
Thank you.
Have you seen the video?
It is not possible to do this because the image freezes.

Not that this fixes the issue of the image freezing on the OP3, but does this also happen when using the mimo app?

DJI Paladin

Hi there. Thank you for reaching out and we do apologize for the trouble. We will consult this issue of yours with our relevant team for further clarification. We will keep you posted.

fansa638adc4

JE Rome Posted at 2-17 11:33
Not that this fixes the issue of the image freezing on the OP3, but does this also happen when using the mimo app?

yes, it also happens with the mimo app.
I tried to watch the recorded videos, they freeze there too.

Hikomun

Hi everyone, I returned the pocket 3.
I'm waiting to receive a new dji osmo pocket 3.

Thanks to everyone anyway.
Best regards

DJI Paladin

Hikomun Posted at 2-19 23:05
Hi everyone, I returned the pocket 3.
I'm waiting to receive a new dji osmo pocket 3.

Thank you for keeping us posted. My apologies if you came up with a decision to send the unit in for replacement. Hoping that you'll receive your replacement unit soon. If you have any further inquiries when setting up the unit, feel free to contact us. We appreciate your valued support.