Any help out there on why my RC screen keeps freezing up like this?  Still responds to control with sticks, but can't see where I'm at and have to use RTH to get it back.

Hi, SPACECADET2U. Thank you for reaching out. Can you please confirm if you still see the image transmission from the remote's screen or are those vertical lines? If possible can you please send us another photo and please provide the aircraft firmware, remote controller firmware, and app versions for us to further check? We will wait for your reply. Thank you.

DJI Gamora Posted at 2-22 19:20
Hi, SPACECADET2U. Thank you for reaching out. Can you please confirm if you still see the image transmission from the remote's screen or are those vertical lines? If possible can you please send us another photo and please provide the aircraft firmware, remote controller firmware, and app versions for us to further check? We will wait for your reply. Thank you.

Hello @DJI Gamora and thanks for replying.  I cannot see the image, it just shows those pink lines and no movement or image.  If I land the drone, power down and restart it will be ok for a few minutes, then it does the pink lines and no image again.  It will be tomorrow morning before I can get the firmware information and app versions.  I will reply as soon as I can get it tomorrow.

DJI Gamora Posted at 2-22 19:20
Hi, SPACECADET2U. Thank you for reaching out. Can you please confirm if you still see the image transmission from the remote's screen or are those vertical lines? If possible can you please send us another photo and please provide the aircraft firmware, remote controller firmware, and app versions for us to further check? We will wait for your reply. Thank you.

Hello again, so there was a firmware update available.  I installed it and flew for 5 - 10 minutes and the problem seems ok now.  I will continue to update this thread if I have more problems.  I am not sure how to check if there are other firware updates for drone?

SPACECADET2U Posted at 2-23 07:56
Hello again, so there was a firmware update available.  I installed it and flew for 5 - 10 minutes and the problem seems ok now.  I will continue to update this thread if I have more problems.  I am not sure how to check if there are other firware updates for drone?

[view_image]

Thank you for your update. Please feel free to reach us on the latest progress.

So, I had notification there was an update available 4-17-24.  Installed updates with no problems.  This morning I drive 30 minutes to location and start flying.  Less than 1 minute into flight the screen on my RC freezes again (see photo in 1st post of this thread).  I have to push RTH to get my drone back.  I just "refreshed" the updates on RC, Mini 4 pro and all 3 of my batteries.  I'm going to try flying again, but this is totally unacceptable from a new DJI drone.  Is there anyone else having this problem???????

It's looking like this is going to be an issue that requires sending it back.  Has anyone done this, what is the process, do I send in everything in including all of my batteries?

Anyone monitor this website anymore?

I'm back again unfortunately.  It has been 3 months of trouble free flying, but today it struck again.  About 10-15 min flight time total, fresh charged battery, 10 photos taken, 1 minute into video this happened. Anyone have any ideas on this?  I think I need to send it in for repair. How does that process get started?

SPACECADET2U Posted at 7-25 07:12
I'm back again unfortunately.  It has been 3 months of trouble free flying, but today it struck again.  About 10-15 min flight time total, fresh charged battery, 10 photos taken, 1 minute into video this happened. Anyone have any ideas on this?  I think I need to send it in for repair. How does that process get started?

[view_image]

Hi there,
thank you for reaching out.

I'm sorry to hear that you are experiencing issues with your DJI RC screen. Despite having tried a few troubleshooting steps, it seems that the problem persists. We highly recommend that you contact our DJI support team at https://www.dji.com/support for further assistance.

Thank you for your patience and understanding.

DJI Diana Posted at 7-25 20:51
Hi there,
thank you for reaching out.

Thank you, I've printed the return label and it will be going out Saturday 7-27-24.

SPACECADET2U Posted at 7-26 03:59
Thank you, I've printed the return label and it will be going out Saturday 7-27-24.

Hi there,
thank you for reaching out.

I appreciate the update. I'm glad I could help.

If you have any other questions, feel free to message me here. Thank you.

So basically you take your car to the dealer for a noise or problem and get the canned "cannot replicate issue" response........

Not super happy about this.  It has been a repetitive issue with this drone.  At this point I suppose I'll try a different SD card, but not holding my breath.  Anyone else have any ideas?

Dear Customer,

After testing your product, DJI has found out that your product is within the normal tolerances and shows neither safety nor quality issues. Therefore, DJI will ship out the product within three business days. You may receive the package within two weeks. If the problem occurs again, don't hesitate to contact our support for further assistance. Thank you for choosing DJI.

Still without my drone.  I've received no tracking number or any further communication since the email stating they found nothing wrong.  Pretty crappy deal all around.

SPACECADET2U Posted at 8-12 09:11
Still without my drone.  I've received no tracking number or any further communication since the email stating they found nothing wrong.  Pretty crappy deal all around.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. To assist you further, could you please provide us with the case number? This will enable us to look into it more thoroughly.

Looking forward to your response. Thank you.

DJI Diana Posted at 8-13 01:33
Hi there,
thank you for reaching out.

I have sent you a PM with case #

Is this typical customer service for anyone else who has sent their drone in for repair?  I've used DJI since the early Phantom 4, but this has soured me on DJI.  No responses, no tracking info, case shows as Quotation & Payment on 8-7-24, but says they could find nothing wrong.  I received an email saying it was shipped, but no way to know where the heck it is?  And I'm sure I'll get it back and on day 1 I'll have pink lines on the RC and be back in the same boat.

SPACECADET2U Posted at 8-14 06:04
Is this typical customer service for anyone else who has sent their drone in for repair?  I've used DJI since the early Phantom 4, but this has soured me on DJI.  No responses, no tracking info, case shows as Quotation & Payment on 8-7-24, but says they could find nothing wrong.  I received an email saying it was shipped, but no way to know where the heck it is?  And I'm sure I'll get it back and on day 1 I'll have pink lines on the RC and be back in the same boat.

Hi there, we truly understand your frustration and we do apologize for the trouble caused. We'll make sure to share the updates as soon as we receive the information from the relevant team. Your patience is  highly appreciated.

Thank you for your valued support!

Received my (a) drone back today.  It must be a new or different one because the serial # is different.  Have not flown it yet, but fingers crossed.

My RC2 also freeze at startup screen.  Sometime black screen, sometime have loading screen.  If lucky, can go into home page.  But after a few minute, it will hang.  What can I do?  Cannot update the firmware because it hang...

If you have a SD card inserted, the most likely cause is that the card is incompatible.  I had the same problem. The screen froze and the controls were not as expected. I replaced the Micro SD card with a Sandisk Extreme Pro card (I now have this type of card in all my other products as well).  This is also a kind of behaviour you may get having a card with insufficient quality in a camera.  The camera may lag or stop filming.  On the RC2, it creates bigger problems.

But I havn't SD card in the controller..

djiuser_jAmtpaVQmmJa Posted at 8-20 13:15
My RC2 also freeze at startup screen.  Sometime black screen, sometime have loading screen.  If lucky, can go into home page.  But after a few minute, it will hang.  What can I do?  Cannot update the firmware because it hang...

Hi there,
thank you for reaching out.

May I confirm if the remote control still shows a black screen after being powered on again? If possible, could you please provide us with a video for further confirmation?
Please keep us posted. Thank you.

DJI Diana Posted at 8-21 22:14
Hi there,
thank you for reaching out.

Sure, here is the video.

djiuser_jAmtpaVQmmJa Posted at 8-28 09:49
Sure, here is the video.https://youtu.be/NGUaEfyXXj8?si=osO4GnXZeSMuotYI

Hi there,
thank you for reaching out.

To force a shutdown of the DJI RC, press and hold the power button for 15 seconds, then attempt a restart. Additionally, connect to DJI Assistant 2 (Consumer Drones Series) to upgrade and refresh the firmware. If the problem continues, please inform us. We hope this resolves the issue.

Thank you.

DJI Diana Posted at 9-2 00:18
Hi there,
thank you for reaching out.

Hi, sorry, for late reply.

Still have a problem.  freeze the screen after a few minute if "CAN" turn on the screen/controller.  
Try to download the firmware, but can't install. (Not enough time, freeze)