Downward ToF sensor error
605 7 2-29 23:50
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Maj
lvl.1

Australia
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Hi iv had the mini 4 pro for 2 days and I got a downward sensor error (code: 1A030180)
And iv tried to recalibrate but nothing works.. please help.
IMG-20240229-WA0002.jpg
2-29 23:50
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DJI Gamora
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Hi, Maj. Thank you for reaching out. Does the issue persist even if you restart the aircraft?
3-1 01:26
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Maj
lvl.1

Australia
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DJI Gamora Posted at 3-1 01:26
Hi, Maj. Thank you for reaching out. Does the issue persist even if you restart the aircraft?

Yes, iv even reset all settings from rc controller and still showing the error
3-1 20:05
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DJI Gamora
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Maj Posted at 3-1 20:05
Yes, iv even reset all settings from rc controller and still showing the error

Thank you for the reply, Maj. Since the issue persists, we highly suggest sending it back for repair. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.
3-3 23:27
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djiuser_EwalNoARILmC
lvl.1
Flight distance : 89826 ft
Czechia
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Hello, it happens to me as well. The first couple of flights it was ok but today it started showing this error :/. I also restarted to the original settings. WHat should I do?
3-19 13:23
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djiuser_SyIegqnoF9YY
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United Kingdom
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Hi! I've got my drone this week and the same issue happened to me today. Any tips on how to handle this?
4-19 16:03
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pilotfromdelhi
lvl.1

India
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Maj Posted at 3-1 20:05
Yes, iv even reset all settings from rc controller and still showing the error

hey, did your issue get resolved ? im having the same since today and it popped out of nowhere and i have no idea what to do
5-5 08:46
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DJI Paladin
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Flight distance : 318 ft

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pilotfromdelhi Posted at 5-5 08:46
hey, did your issue get resolved ? im having the same since today and it popped out of nowhere and i have no idea what to do

Hi there. According to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. So we cannot provide aftersales services for you. You may try to restart the unit multiple times and check if the issue persists. If yes, since the unit was purchased from a local dealer, you are suggested to contact the point of purchase to seek further assistance on this matter. Thank you for your cooperation and support.
5-6 00:35
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