Question: DJI RC (2) scrolling lag when aircraft connected
344 10 3-14 09:11
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QSmally
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Flight distance : 463264 ft
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When the aircraft isn't connected to the RC, the Fly App 'aircraft settings' menu works just fine as I would expect (like iOS reactivity to my finger scrolling the menu).
However, when the Air 3 is connected, that same menu becomes rather slow. Is this to be expected?

I read something about subject scanning needing to be turned off, but the drone is just sitting on the ground/subject scanning remains off (visually, at least)

Comparison video, there's a noticable difference when the aircraft is connected: https://youtu.be/mNMv6YCh9Ts
3-14 09:11
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DJI Paladin
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Hi there. Thank you for reaching out and we do apologize for the trouble. Please upload a short video showing the issue via Google Drive or Youtube then send the link here so we can check it further. Please keep us posted.
3-15 00:08
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QSmally
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DJI Paladin Posted at 3-15 00:08
Hi there. Thank you for reaching out and we do apologize for the trouble. Please upload a short video showing the issue via Google Drive or Youtube then send the link here so we can check it further. Please keep us posted.

Thanks Paladin! Here's a comparison between a disconnected and connected aircraft: https://youtu.be/mNMv6YCh9Ts
3-15 01:38
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DJI Paladin
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QSmally Posted at 3-15 01:38
Thanks Paladin! Here's a comparison between a disconnected and connected aircraft: https://youtu.be/mNMv6YCh9Ts

Hello. Thank you for the information provided. We will now coordinate this to our relevant team for further clarification. We will keep you posted.
3-16 03:33
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QSmally
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DJI Paladin Posted at 3-16 03:33
Hello. Thank you for the information provided. We will now coordinate this to our relevant team for further clarification. We will keep you posted.

Thanks Paladin!
3-17 01:32
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DJI Paladin
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You are most welcome. We will keep you posted as soon as we receive an update. Thank you for your patience.
3-18 01:38
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DJI Paladin
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Hello there. Thank you for patiently waiting. After we analyzed the video provided, it was found that this is under normal range/behavior. Please feel free to use it. About the scrolling lag issue, we will optimize it in the future. We appreciate your understanding and support.
3-20 22:25
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QSmally
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Flight distance : 463264 ft
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DJI Paladin Posted at 3-20 22:25
Hello there. Thank you for patiently waiting. After we analyzed the video provided, it was found that this is under normal range/behavior. Please feel free to use it. About the scrolling lag issue, we will optimize it in the future. We appreciate your understanding and support.

I see. It feels a bit sluggish when using it. I don't recall it being like this when I first activated the Air 3 which is why the concern. In any case though thanks!
3-22 02:34
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DJI Paladin
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QSmally Posted at 3-22 02:34
I see. It feels a bit sluggish when using it. I don't recall it being like this when I first activated the Air 3 which is why the concern. In any case though thanks!

You are very much welcome. Should you have other inquiries, feel free to contact us. Happy flying always, QSmally!
3-22 21:49
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QSmally
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Flight distance : 463264 ft
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Somehow, after not using the Air 3 for a couple of days, the controller menu feels smoother/less sluggish than before. I haven't updated any firmware if there was any. I'm just surprised
3-28 11:47
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DJI Paladin
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QSmally Posted at 3-28 11:47
Somehow, after not using the Air 3 for a couple of days, the controller menu feels smoother/less sluggish than before. I haven't updated any firmware if there was any. I'm just surprised

Thank you for keeping us posted, QSmally. That's great news! If you encounter any unknown issues on your drone, please don't hesitate to contact us or post your concern directly here in the DJI Forum. We appreciate your valued support!
3-28 20:35
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