New drone - an error pops up - vision sensor error. Unfortunately, after clicking on the message, nothing is calibrated automatically. All updates for the drone and controller installed. I will say right away that it is not a matter of lighting conditions or room. The same thing happens outside when conditions are very good. I am attaching a link to the video on my google disk.
https://drive.google.com/file/d/17KXpyYu5kv3rkhCXNOolwghcA1ChRhjq/view?usp=sharing

What should I do?

Hi, Luk4nio. Thank you for reaching out. Is there any history of crashes for the Mini 4 Pro?

DJI Gamora Posted at 3-18 02:21
Hi, Luk4nio. Thank you for reaching out. Is there any history of crashes for the Mini 4 Pro?

no, it's brand new out of the box

Luk4nio Posted at 3-18 02:51
no, it's brand new out of the box

Thank you for the reply, Luk4nio. Let me forward your video to our relevant team for further checking. We'll keep you posted once we receive an update.

DJI Gamora Posted at 3-18 17:38
Thank you for the reply, Luk4nio. Let me forward your video to our relevant team for further checking. We'll keep you posted once we receive an update.

thank you. I'm waiting for your reply

Luk4nio Posted at 3-19 01:58
thank you. I'm waiting for your reply

Hi, Luk4nio. Thank you for patiently waiting. We have confirmed from our relevant team that this is not normal. I'm afraid that you may consider sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your understanding and support.

Thank you for support. I sent the drone to the service center and received a new one - it works. I'm just asking for information because the previous drone had the care refresh plan activated - did it connect automatically to the new drone that has a new serial number, or do I have to do something?