Rob W
Second Officer
Flight distance : 94390 ft
Sweden
Offline
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Hi,
As Farnk writes, DJI should have a better transparency towards the customers. We professional users have a lot of money invested in DJI's products. Many of us are loyal and continue to buy DJI's products, for in general they are good (compared to the rivals), but there are also problems people face that tend to take a very long time to fix (hardware fault, firmware or software). When the product is bought, there is more or less no information for how or when the issues are going to be fixed. Also, products and functions are aggressively announced, but either tend to slip for months/half year or not being the function announced (eg. Waypoint function that is really not a waypoint function, but a repeat flight function), and the handheld gimbal that was promised a couple of months ago but still hasn't seen the day. And, with the latter, of course, there is no other information than " Look at DJI's homepage"...
I also work with customer support in my day-time job, so I understand the frustration Dave can feel. Often we only meet negativity in some way (because when a support issue comes in, it's naturally a problem that has occurred). Yet this first impressions with support are critical, it really defines a company amongst others. I've tried to help some new startups sometimes in forums, because I liked their products. Often support from the company have been bad, and I have tried to help a bit because the product in itself is good. Unfortunately, companies with bad support does not live well or long. Customers jump the ship and goes to where the grass is greener.
I do thank Dave and others (no one mentioned, no one forgotten ) who help out a lot in this forum. I hope DJI's executives will listen more to their customers and provide better transparency, and better and quicker support. |
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