Hi I activated my new Avata2 yesterday and just tried to purchase care refresh, but it says it does not meat the criteria. I haven't even flown it yet. What gives?

Hi, there. Can you provide the serial number? We will check this further for you.

DJI Susan Posted at 4-25 20:02
Hi, there. Can you provide the serial number? We will check this further for you.

update: contacted customer support and they fixed it, apparently it was a bug. thanks

kerenski Posted at 4-26 03:11
update: contacted customer support and they fixed it, apparently it was a bug. thanks

Hello. We are glad that your issue has been solved. If you have any further questions or concerns, please do not hesitate to contact our support team.