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dji_fons Posted at 4-30 08:48
I am so sorry everyone, I was feeling upset about the situation. I am out $271 on the refund for the double charge but it was just an unfortunate situation. What basically happened was, I purchased a new drone, the system had a glitch (it happens) and somehow a second order was generated. I received an email stating that I needed to make a payment which was really confusing. DJI support was also confused, and I made the payment. It wouldn't show online (under my orders) but DJI support realized, I had two orders. Anyways, I paid for both, we did a refund on the one, it took a few days and the dollar changed with the refund. Unfortunately, that's just the way it works.
I'm going to agree with fichek, DJI support has been above and beyond where they can. This one is a bit out of their control as it's more with the banks, exchange rates, etc. And sadly, just a bad event that happened (the double order). It is what it is. I love the product and I'm happy with DJI.
Sorry for the late response. Our teams confirmed that there will be an exchange rate difference when refunding an order in Canada. The amount of 300 dollars should be due to the exchange rate difference.
Currently, for orders in Canada/Macau, DJI Store only supports settlement in U.S. dollars. This means that if a refund occurs during the transaction, the settlement system only supports returning the payment to you in U.S. dollars. During the refund process, due to fluctuations in international exchange rates, the actual refund amount you receive in local currency may be different from your payment amount. For more instructions about payment issues on DJI Store, please refer to: https://store.dji.com/pages/help ... ?from=store_footer. |
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