No Homepoint vocal notification
480 13 2024-6-4
Uploading and Loding Picture ...(0/1)
o(^-^)o
twilloo
lvl.4
Flight distance : 135423 ft
  • >>>
United States
Offline

My air 3 no longer vocally says home poing now updated. DJI support told me that it no longer needs to do that, which I find hard to believe. The support man discussed with his team and said you no longer need this to be done vocally and I could do it manually. He acted like the vocal home point notification was going to be discontinued, again hard to  swallow this explanation. Any one else experience this?  thsnks
2024-6-4
Use props
Labroides
Core User of DJI
Flight distance : 26781877 ft
  • >>>
Australia
Offline

Sometimes it gets missed by the app but you don't need it anyway.
Just keep an eye on the satellite icon in top right of the screen.
Wait for it to change from red to yellow and then to white.
When it's white your drone has fill GPS reception and has recorded a home point and you are good to go.
2024-6-4
Use props
Sean-bumble-bee
Core User of DJI
Flight distance : 15997 ft
  • >>>
United Kingdom
Offline

@Twilloo, I do not know if the air 3 is supposed to do the following but I would be surprised if it isn't.

With my drones, phantom 3, m2p/z, mini 1/2, the LEDs, that give visual indication of the drone's status, flash rapidly when the home point is updated. It is quite distinctive and I watch for this flash sequence as confirmation of a home point being set.
As I am deaf if have never heard the vocal message.

Additionally you might find that the distance shown in the App is zero until a home point is set
2024-6-4
Use props
DowntownRDB
Core User of DJI
Flight distance : ****
  • >>>
United States
Offline

Are you flying the Air 3 with the RC2?  If so, you might want to make sure the volume is turned on and/or check the level as that warning is coming out of the RC2.  You could also refresh via Assistant 2 to see if that helps.   
2024-6-5
Use props
twilloo
lvl.4
Flight distance : 135423 ft
  • >>>
United States
Offline

DowntownRDB Posted at 6-5 06:04
Are you flying the Air 3 with the RC2?  If so, you might want to make sure the volume is turned on and/or check the level as that warning is coming out of the RC2.  You could also refresh via Assistant 2 to see if that helps.

Yes it is the rc2 and the violume is full up. Never used the dji assistant 2 before as I thougt that wss just for drones that were before dii fly. I assume you cannot refresh with dji fly?  thanks for the info.
2024-6-5
Use props
DowntownRDB
Core User of DJI
Flight distance : ****
  • >>>
United States
Offline

twilloo Posted at 6-5 10:57
Yes it is the rc2 and the violume is full up. Never used the dji assistant 2 before as I thougt that wss just for drones that were before dii fly. I assume you cannot refresh with dji fly?  thanks for the info.

Here's a good video on DJI Assistant 2 software uses.  You can skip to 6:40 if you want to just know about updating/refreshing RC2.

2024-6-6
Use props
DJI Natalia
Administrator
Offline

Hi there,

May I know are you flying your DI Air 3 with DJI RC / DJI RC 2?

We are looking forward to your response for further assistance. Thank You
2024-6-6
Use props
twilloo
lvl.4
Flight distance : 135423 ft
  • >>>
United States
Offline

DJI Natalia Posted at 6-6 03:29
Hi there,

May I know are you flying your DI Air 3 with DJI RC / DJI RC 2?

RC2 and the volume is set to max and I do hear the OA beeping
2024-6-6
Use props
DJI Natalia
Administrator
Offline

Hi there, we do apologize for the inconvenience caused. Could you please share us an operation video showing the issue for us to have a better understanding so that our engineering team can investigate further on this for you?

Thank you for your understanding.
2024-6-6
Use props
Geo_Drone
Core User of DJI
Flight distance : 2866296 ft
  • >>>
Romania
Offline

I can confirm too, after last FW is just skipping the message with HP updating random, from 5-10 starts, one time is just silent...
Is a little strange, as you expect it in order to start climbing...
2024-6-7
Use props
twilloo
lvl.4
Flight distance : 135423 ft
  • >>>
United States
Offline

DJI Natalia Posted at 6-6 21:48
Hi there, we do apologize for the inconvenience caused. Could you please share us an operation video showing the issue for us to have a better understanding so that our engineering team can investigate further on this for you?

Thank you for your understanding.

A video of missing vocal announcement. What could a video show you that I have not told you. It is simple, if just does not announce home point updated everytime even when all of the conditions are met and it should announce. When I flew my mp4 just minutes after I flew my air 3 from the exact same location, it announces every time. Your online support just told me that i did not need it.
2024-6-7
Use props
Labroides
Core User of DJI
Flight distance : 26781877 ft
  • >>>
Australia
Offline

twilloo Posted at 6-7 06:01
A video of missing vocal announcement. What could a video show you that I have not told you. It is simple, if just does not announce home point updated everytime even when all of the conditions are met and it should announce. When I flew my mp4 just minutes after I flew my air 3 from the exact same location, it announces every time. Your online support just told me that i did not need it.

Your online support just told me that i did not need it.
They were correct ... as I explained earlier in this thread.
2024-6-7
Use props
twilloo
lvl.4
Flight distance : 135423 ft
  • >>>
United States
Offline

Labroides Posted at 6-7 07:02
Your online support just told me that i did not need it.
They were correct ... as I explained earlier in this thread.

I do not think that I need it either but I just wanted to know what changed to cause this since it has always worked for the last several weeks and my mp4 works every time wtih the HP announcement.
2024-6-7
Use props
DJI Natalia
Administrator
Offline

twilloo Posted at 6-7 06:01
A video of missing vocal announcement. What could a video show you that I have not told you. It is simple, if just does not announce home point updated everytime even when all of the conditions are met and it should announce. When I flew my mp4 just minutes after I flew my air 3 from the exact same location, it announces every time. Your online support just told me that i did not need it.

Hi there,

We apologize to hear that your previous contact with DJI Support wasn't entirely satisfactory. We take customer feedback seriously may i know the support platform/ are you able to provide the relevant number you contacted regards to this previously?

We would like you to follow some troubleshooting steps as below and if upon this troubleshooting issue still persists you can proceed to submit a case to Request Repair Service Online under this link; https://www.dji.com/support/repair

Troubleshooting steps;
1)  Try restarting RC and aircraft and test again (if the issue still persists please proceed with step 2 below)
2)  Reset the factory settings on DJI RC/DJI RC 2.
3)  Use the DA2 software to refresh the RC firmware and test again.
4)  Please make sure it is not muted in the RC and the volume bar is turned up.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!
2024-6-8
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules