So after dropping my RC2 at the dealer for being faulty, I was called today by the same dealer saying that Dji has done a full recall on the Air 3 because of issues. They say i need to send the drone back. I will get a full credit on the fly more combo but cannot get a credit for the 2 years care refresh and ND Filters i have purchased. How far is this true? Anyone had this recall?

Hi Suren,

Not yet.....

cheers
JJB

Seems theres a list os serial numbers floating about,  theres a post for it on the other drone forum.  

I asked on the Mavic Pilots site as well, can you please provide a link to the source of this "LIST"?

DAFlys Posted at 8-10 01:10
Seems theres a list os serial numbers floating about,  theres a post for it on the other drone forum.

Yes, that is what I was given by the local dealer.

Wanbli Posted at 8-10 07:19
I asked on the Mavic Pilots site as well, can you please provide a link to the source of this "LIST"?

I got no link, just a phone call and email from the local dealer.

Suren Posted at 8-10 11:25
I got no link, just a phone call and email from the local dealer.

Suren, I just replied to your other post...

https://forum.dji.com/forum.php? ... =316199&pid=3383247

So far, there has not been a product recall from DJI either in Australia or New Zeland

Burt37 Posted at 8-10 14:39
Suren, I just replied to your other post...

https://forum.dji.com/forum.php? ... =316199&pid=3383247

Thanks, I saw that.

Maybe you misunderstood and it only applied to your drone and not all drones?

Drone.Hunter Posted at 8-10 22:10
Maybe you misunderstood and it only applied to your drone and not all drones?

No, it's not all drones but it seems that there is some affected by the recall. The list of serial numbers I put up seems to be some of them. What's the quantity, I don't know. I only what's been said to be by the dealer.

Suren Posted at 8-10 11:24
Yes, that is what I was given by the local dealer.

oh Sorry.  I didnt realise that was your post.

Yes, also from Italy, a part of RC2 is affected by Server -2 hardware error and as far as I know, will be redirected to DJI for exchange by local dealers.

Geo_Drone Posted at 8-13 03:34
Yes, also from Italy, a part of RC2 is affected by Server -2 hardware error and as far as I know, will be redirected to DJI for exchange by local dealers.

So, it's because of the RC2 failure that these are being recalled. Local dealer should have just told me that.

DAFlys Posted at 8-13 00:37
oh Sorry.  I didnt realise that was your post.

No issues mate

Suren Posted at 8-13 09:53
So, it's because of the RC2 failure that these are being recalled. Local dealer should have just told me that.

Yes.
They have a whole lot that is wrong, none can be activated and will present Server Error -2.

Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Only RC2 controllers with specific activation issues are affected by the recall, not all RC2 controllers.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

Drone.Hunter Posted at 8-10 22:10
Maybe you misunderstood and it only applied to your drone and not all drones?

Hi there,

Thank you for your attention. Our engineers have recently detected that a small number of DJI RC 2 devices are experiencing activation failures due to a device firmware error. To ensure a seamless user experience and save time for affected users, we are offering a free replacement solution. We appreciate your attention and support.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

DJI Gamora Posted at 8-14 02:51
Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Only RC2 controllers with specific activation issues are affected by the recall, not all RC2 controllers.

Thank you Gamora

DJI Gamora Posted at 8-14 02:57
Hi there,

Thank you for your attention. Our engineers have recently detected that a small number of DJI RC 2 devices are experiencing activation failures due to a device firmware error. To ensure a seamless user experience and save time for affected users, we are offering a free replacement solution. We appreciate your attention and support.

This speaks volumes that Dji have picked this up and decided to exchange the drones. This and similar future actions will rebuild the communities trust in Dji again.

Suren Posted at 8-14 09:56
This speaks volumes that Dji have picked this up and decided to exchange the drones. This and similar future actions will rebuild the communities trust in Dji again.

Hi there,

Thank you for keeping us posted. We appreciate your trust in DJI. Your feedback is valuable to us as we strive to improve our products and services.

Feel free to contact us if you have other inquiries. Have a nice day ahead!

DJI Gamora Posted at 8-14 02:57
Hi there,

Thank you for your attention. Our engineers have recently detected that a small number of DJI RC 2 devices are experiencing activation failures due to a device firmware error. To ensure a seamless user experience and save time for affected users, we are offering a free replacement solution. We appreciate your attention and support.

How are the owners of the affected drones being notified ? Guessing by email but not everyone uses the email address associated with their DJI account on a regular basis.
Assuming it is a limited number of drones might I suggest it would be a good idea to publish a list of the relevant drones' serial numbers.

Sean-bumble-bee Posted at 8-15 01:52
How are the owners of the affected drones being notified ? Guessing by email but not everyone uses the email address associated with their DJI account on a regular basis.
Assuming it is a limited number of drones might I suggest it would be a good idea to publish a list of the relevant drones' serial numbers.

Hi Sean,

Kindly take note, the impacted DJI RC 2 for activation fails and will prompt an error message on screen stating "Activation failed. Server error (-2). Check and try again. Contact DJI Support if the issue persists" this are the only small numbers of devices requested to be send back for replacement. Other DJI RC 2 that is able to be activated are not listed as impacted devices. Hence, if any customer that is facing activation failed error have to send back the devices and those able to activate and use their DJI RC2 are safe to use and there is no need to be send back for replacement.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!