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Nightmare Registration Process
323 8 8-19 04:12
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pwright063001
lvl.2
Flight distance : 76424 ft
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United States
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DJI has the best products, i have invested thousands of dollars into their drones, power supply and cameras.  However I bought a new mini pro 4 from Best Buy on 7/30/24.During the resistration process the controller key pad kept showing Chinese and English letters.  I finally got it registered after an hour.  Unfortunately when entering my email address I missed a letter, this bound the account to that particular erroneous email address,  not my account.
It has been a week now 10 phone calls and 6 emails with DJI support.  I have sent my Receipt for the drone a screen shot of the controller with the serial numbers. I even sent a picture of my drivers license.
All I need is for DJI to delete that wrong email account and let me start the registration process over.
Last night i received an email saying it would be 2-3 days for them to contact me again.   I understand the need for the binding process, keeping stolen drones ect from flying, but this is unacceptable
I have a new 1200.00 drone thats a paper weight now.

Frustrated



8-19 04:12
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PintorMX
lvl.2
Flight distance : 772375 ft
Mexico
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I've come to believe that much of their customer service is merely an AI bot.
8-19 05:26
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DJI Susan
Administrator
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Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the ticket number or your email address to check more details?
8-19 05:39
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pwright063001
lvl.2
Flight distance : 76424 ft
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United States
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DJI Susan Posted at 8-19 05:39
Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the ticket number or your email address to check more details?

Hello:  The case # they gave me is 8418300
My email is philip.d.wright@gmail.com
The erroneous email address that I input when registering is philip.d.wrigbt@gmail.com
8-19 06:39
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Sean-bumble-bee
Core User of DJI
Flight distance : 15997 ft
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United Kingdom
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Just curious, can you create the philip.d.wrigbt@gmail.com address or is it already taken?
8-20 03:40
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DJI Mindy
Administrator
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pwright063001 Posted at 8-19 06:39
Hello:  The case # they gave me is 8418300
My email is
The erroneous email address that I input when registering is

Hi there, our team has replied to your email regarding this issue, you can take a look.
8-21 05:49
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MiniManiac
Second Officer
Flight distance : 1454524 ft
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United Kingdom
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Sean-bumble-bee Posted at 8-20 03:40
Just curious, can you create the  address or is it already taken?

I did it for him and sent him the details via PM. He hasnt replied to my PM
8-21 12:03
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Sean-bumble-bee
Core User of DJI
Flight distance : 15997 ft
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United Kingdom
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MiniManiac Posted at 8-21 12:03
I did it for him and sent him the details via PM. He hasnt replied to my PM

Ahh they PM'ed me that it was taken I have replied saying to check this thread etc..
8-21 12:43
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MiniManiac
Second Officer
Flight distance : 1454524 ft
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United Kingdom
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Sean-bumble-bee Posted at 8-21 12:43
Ahh they PM'ed me that it was taken I have replied saying to check this thread etc..

He has replied thanks bud
8-22 10:48
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