pwright063001
lvl.2
Flight distance : 76424 ft
United States
Offline
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DJI has the best products, i have invested thousands of dollars into their drones, power supply and cameras. However I bought a new mini pro 4 from Best Buy on 7/30/24.During the resistration process the controller key pad kept showing Chinese and English letters. I finally got it registered after an hour. Unfortunately when entering my email address I missed a letter, this bound the account to that particular erroneous email address, not my account.
It has been a week now 10 phone calls and 6 emails with DJI support. I have sent my Receipt for the drone a screen shot of the controller with the serial numbers. I even sent a picture of my drivers license.
All I need is for DJI to delete that wrong email account and let me start the registration process over.
Last night i received an email saying it would be 2-3 days for them to contact me again. I understand the need for the binding process, keeping stolen drones ect from flying, but this is unacceptable
I have a new 1200.00 drone thats a paper weight now.
Frustrated
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