DJI has the best products, i have invested thousands of dollars into their drones, power supply and cameras.  However I bought a new mini pro 4 from Best Buy on 7/30/24.During the resistration process the controller key pad kept showing Chinese and English letters.  I finally got it registered after an hour.  Unfortunately when entering my email address I missed a letter, this bound the account to that particular erroneous email address,  not my account.
It has been a week now 10 phone calls and 6 emails with DJI support.  I have sent my Receipt for the drone a screen shot of the controller with the serial numbers. I even sent a picture of my drivers license.
All I need is for DJI to delete that wrong email account and let me start the registration process over.
Last night i received an email saying it would be 2-3 days for them to contact me again.   I understand the need for the binding process, keeping stolen drones ect from flying, but this is unacceptable
I have a new 1200.00 drone thats a paper weight now.

Frustrated

I've come to believe that much of their customer service is merely an AI bot.

Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the ticket number or your email address to check more details?

DJI Susan Posted at 8-19 05:39
Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the ticket number or your email address to check more details?

Hello:  The case # they gave me is 8418300
My email is philip.d.wright@gmail.com
The erroneous email address that I input when registering is philip.d.wrigbt@gmail.com

Just curious, can you create the philip.d.wrigbt@gmail.com address or is it already taken?

pwright063001 Posted at 8-19 06:39
Hello:  The case # they gave me is 8418300
My email is
The erroneous email address that I input when registering is

Hi there, our team has replied to your email regarding this issue, you can take a look.

Sean-bumble-bee Posted at 8-20 03:40
Just curious, can you create the  address or is it already taken?

I did it for him and sent him the details via PM. He hasnt replied to my PM

MiniManiac Posted at 8-21 12:03
I did it for him and sent him the details via PM. He hasnt replied to my PM

Ahh they PM'ed me that it was taken I have replied saying to check this thread etc..

Sean-bumble-bee Posted at 8-21 12:43
Ahh they PM'ed me that it was taken I have replied saying to check this thread etc..

He has replied thanks bud