I got my Neo yesterday, updated to the latest firmware. I'm using the DJI Fly app (also latest iOS version) and while I can connect the Neo directly to my computer to download the videos, I'd like to also use the app. The problem is that it's not working. It just stays at 0% forever. Any ideas? I've tried restarting the phone, the drone, and the same result occurs.
Update: I suspect this is because I'm using iOS 18.1, however I am running the equivalent iPadOS 18.1 on my iPad Pro and it works fine.

Hi there.

We do apologize for the trouble that this has caused. You can use quicktransfer method to transfer your videos from drone to mobile. For refference please refer to user manual page 69 and 70. Thank you for keeping us posted. We're glad to hear this has been addressed with alternative device.

Feel free to contact us if you have other inquiries. Have a nice day ahead!

Same with me, exact same problem. Even in Quick Transfer mode. One file, many files, doesn’t matter. 0% and 0B/s. Only way I can get my files is via USB on my PC then transferring them back to my iPhone via OneDrive. I didn’t buy this drone so I would have to wait until I was at a computer to post photos or videos. iOS 18.0.1 latest Neo firmware.

Hey, could it be caused by dji app permissions? Maybe it don't have access to files, so it can't save them on the phone?

DJI Gamora Posted at 9-14 03:02
Hi there.

We do apologize for the trouble that this has caused. You can use quicktransfer method to transfer your videos from drone to mobile. For refference please refer to user manual page 69 and 70. Thank you for keeping us posted. We're glad to hear this has been addressed with alternative device.

The dji neo manual only goes up to page 53

I found A fix for this, at least on my system, running iOS 18.0.1 - Turning off Cellular data on the phone gets this working again.  I suspect that  the DJI app has a a bug in that isn’t properly keeping track of multiple possible network connections on the phone.

Turning off the cellular signal worked like a charm! Hopefully DJI patches this issue, glad I was able to find that trick on here

djiuser_QTbhhFzBwS22 Posted at 10-12 06:48
The dji neo manual only goes up to page 53

Hi there,

There are 87 pages, could you try this link instead https://dl.djicdn.com/downloads/ ... Manual_v1.0_en.pdf. If still same please launch the PDF from the official site DJI Neo

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

Sean015 Posted at 10-13 15:26
Turning off the cellular signal worked like a charm! Hopefully DJI patches this issue, glad I was able to find that trick on here

Hi Sean015,

We do apologize for the trouble that this has caused. Thank you for sharing your resolution. This sure will help other users whose having the same issue. Have a safe flight always!

djiuser_MHqzo3335YJj Posted at 10-13 08:02
I found A fix for this, at least on my system, running iOS 18.0.1 - Turning off Cellular data on the phone gets this working again.  I suspect that  the DJI app has a a bug in that isn’t properly keeping track of multiple possible network connections on the phone.

Hi, djiuser_MHqzo3335YJj.

Thank you for sharing your resolution. This sure will help other users whose having the same issue. Have a safe flight always!

djiuser_MHqzo3335YJj Posted at 10-13 08:02
I found A fix for this, at least on my system, running iOS 18.0.1 - Turning off Cellular data on the phone gets this working again.  I suspect that  the DJI app has a a bug in that isn’t properly keeping track of multiple possible network connections on the phone.

Worked for me too! Utterly ridiculous that this happens, having to turn off cellular data to download videos?

@Admin I would not call this resolved as this is not correct behaviour for an app, I should be able to stil use cell data while downloading photos, why have the background download option in the new app update? Is the DJI Fly app going to be updated to address this? it's a workaround at best

I too got my Neo yesterday and I am not able to download the videos using the Fly app.  I am able to do a preview, but the thumbnails are not there and when I attempt to download the videos, it is stuck at 0% and never progresses.  My system:

- iPhone 15 Pro Max
- iOS 18.0.1
- Latest DJI Fly as of Oct 17, 2024.  I went to App store and confirmed no update is available. Shows 1.15.0 in Basic Info in the app itself.
- Neo Firmware 01.00.0300
- I also have a Mini 2, but was not connected at all to that drone while trying to download videos.

Things I tried:
- Turned off cellular data as was suggested in this thread. Did not fix the issue.
- Turned off Private Relay on a whim.  Did not fix the issue.
- Killed Fly App with no resolution.
- Rebooted both phone and the Neo with no resolution of the problem.

If I connect a USB cable directly to the drone, then I am able to download the files as it is treated as an external drive. Of course, this is not done from within the Fly app.

Are there any other recommendations to solve this issue?

Thanks,

Ken

djiuser_MHqzo3335YJj Posted at 10-13 08:02
I found A fix for this, at least on my system, running iOS 18.0.1 - Turning off Cellular data on the phone gets this working again.  I suspect that  the DJI app has a a bug in that isn’t properly keeping track of multiple possible network connections on the phone.

Confirmed--thank you! Turning off cellular works! Hopefully they can fix this, as we shouldn't have to disable cellular to make this work

I just got a DJI Neo and came across this thread because I’m having the exact same issue.  Turning off cellular gets it to work but still seems a bit spotty where I’ll sometimes get a failed to download message and have to restart the app.  I’m using an iPhone 11 with the current (18.0.1) firmware.

Being new to DJI products are they very attentive to fixing bugs?   The reason I ask is because when searching the problem I also came across another thread here from 2022 with people having the exact same issue with other drones so it seems to be a very long standing problem. Is this something expected to be fixed?

Experiencing issues downloading videos from the DJI Fly app can be frustrating. Common solutions include ensuring your device has  virtual tour for real estate enough storage, updating the app, and checking for connectivity issues. Restarting the app or device may also help. If problems persist, consulting the DJI support forums or customer service can provide further assistance and troubleshooting tips to resolve the issue effectively.

djiuser_MHqzo3335YJj Posted at 10-13 08:02
I found A fix for this, at least on my system, running iOS 18.0.1 - Turning off Cellular data on the phone gets this working again.  I suspect that  the DJI app has a a bug in that isn’t properly keeping track of multiple possible network connections on the phone.

It worked perfectly

I found that if you turn cellular data off it begins to work for some reason and downloads the footage shouldn’t have to do that but that’s what’s worked for me