Problem with Neo Direction Tracking
2422 9 2024-9-24
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rgs
lvl.3
Flight distance : 293442 ft
Canada
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Neo Direction Tracking doesn't work right for me. If I launch it to fly backwards and track me it does that fine if I continue to walk in a straight line but if turn a bit in any direction it continues to point in the direction it started in. If I turn to one side or the other the Neo continues to point in the same direction it started in so that soon it is either tracking me from the side or 3 q;uarters depending on how much I turn or if I continue to gradually turn it eventually ends up behind me in what amount to follow mode. Basically never turns from the direction it begins in. Blue Mountain Videos says the latest video is supposed to have fixed this. My DJI FLY app says it and the Neo are up to date though I can't find anywhere where it says the number on the update it's on. Just watched Blue Marble Videos on this problem where he can't reproduce it but a number of people are evidently experiencing it including Don Joyce from DonDronesOn.
2024-9-24
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DJI Thor
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Flight distance : 13602 ft
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Hi there, thank you for reaching out. Would you please provide us with a video recording showing the issue you encountered when you operate? We will help you to further check with our engineering team. Looking forward to your reply!
2024-9-25
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Zamboniman
lvl.3
Flight distance : 61302 ft
Canada
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I've had this issue as well, the Neo at times seems to wander all over the place instead of stay in front of me. I noticed somebody did a video of this issue as well on Youtube.
2024-9-25
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rgs
lvl.3
Flight distance : 293442 ft
Canada
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Zamboniman Posted at 9-25 07:21
I've had this issue as well, the Neo at times seems to wander all over the place instead of stay in front of me. I noticed somebody did a video of this issue as well on Youtube. https://www.youtube.com/watch?v=s1CUJ276yWs

2024-9-25
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rgs
lvl.3
Flight distance : 293442 ft
Canada
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DJI Thor Posted at 9-25 04:19
Hi there, thank you for reaching out. Would you please provide us with a video recording showing the issue you encountered when you operate? We will help you to further check with our engineering team. Looking forward to your reply!

As you can see the Neo stays in front of me as long as I'm walking straight. When I turn it slides off to tracking from my side. If I turn back to try to get it back to in front of me it stops tracking when I then walk towards it it waits for me to come up to it.
2024-9-25
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rgs
lvl.3
Flight distance : 293442 ft
Canada
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rgs Posted at 9-25 07:48
As you can see the Neo stays in front of me as long as I'm walking straight. When I turn it slides off to tracking from my side. If I turn back to try to get it back to in front of me it stops tracking when I then walk towards it it waits for me to come up to it.

2024-9-26
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rgs
lvl.3
Flight distance : 293442 ft
Canada
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2024-9-26
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DJI Thor
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Flight distance : 13602 ft
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rgs Posted at 9-26 09:11
https://www.youtube.com/watch?v=rwBNr6tj6H0

Hi rgs, thank you for sharing. We forwarded to our engineering team for further checking. We will provide an update as soon as possible or reach out if we need more information. Thanks.
2024-9-26
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FTrindade
lvl.2
Flight distance : 441056 ft
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Portugal
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DJI Thor Posted at 9-26 18:26
Hi rgs, thank you for sharing. We forwarded to our engineering team for further checking. We will provide an update as soon as possible or reach out if we need more information. Thanks.

Is there ANY update on this, DJI????
I am starting to think that DJI is failing on us, your test subjects, and I am thinking about talking to DJI owner, Wang, who is an old friend from 2008.
2024-11-8
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DJI Thor
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Flight distance : 13602 ft
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FTrindade Posted at 11-8 15:39
Is there ANY update on this, DJI????
I am starting to think that DJI is failing on us, your test subjects, and I am thinking about talking to DJI owner, Wang, who is an old friend from 2008.

Hi there, we are sorry for any inconvenience. We have not got any information about it at present, you can keep close attention to the update on our official website. Thank you for your understanding and support.
https://www.dji.com/uk
2024-11-9
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