Hey dear Team,
I got you that you focussed on HEVC/h265 for quality reasons.
But now the Action 5 is my only camera, which can not shoot in h264 codec. It was my fault that I didn't check the specs before buying, because now I am stuck.
Would it be so desastrous to make h264 as an option for people with lower specs computers?
I ask you kindly to consider this, thanks very much ❤️

Hi there. Sorry for the inconvenience.
The footage recorded in H.265 format occupies less memory space compared to those recorded in H.264. This reduction in video stream size by approximately 39-44% also leads to decreased memory consumption. Consequently, Osmo Action 5 Pro discontinued the H. 264 video coding.

H.265 can be transcoded to H.264 using third-party format conversion software (For example, Format Factory), however, the quality of the transcoded video may be affected.

However, we value your feedback and will convey it to the corresponding department. Thank you for your support and understanding.

Hi Tony,
thanks for answering, I know all of the facts you have written.
But I regret buying the Action 5 because of ditching h264 support.
I have never even thought about that this would be a thing. Every other company still supports h264 for a good reason.
And to be fair, I have no understanding for this decision, sorry.
Thanks to you anyway, as you are only a middle man who can't decide.

KayCee98 Posted at 10-22 15:41
Hi Tony,
thanks for answering, I know all of the facts you have written.
But I regret buying the Action 5 because of ditching h264 support.

Hi, there
Thank you for your suggestion.
On our end, we'll voice this feedback and concern to our corresponding team.
Should you have further questions or concerns, please do not hesitate to reach us.

I would like to see the option to use H264 also, as there was with the Osmo 4. Please strongly consider this in the next firmware update and give the customer the choice as you have recently done with bitrate. DJI have always been good at listening to their customers, let's hope this is still the case.
Thank you

tojjer Posted at 10-26 08:33
I would like to see the option to use H264 also, as there was with the Osmo 4. Please strongly consider this in the next firmware update and give the customer the choice as you have recently done with bitrate. DJI have always been good at listening to their customers, let's hope this is still the case.
Thank you

Hello, thank you for your feedback. We will record your suggestions and feedback to the relevant team. We are always committed to listening to our customers and look forward to providing you with a better experience. Thank you for your support.

I'll say in advance that I like DJI products, I've been using them for a long time. However, I am very sorry that H.264 is not supported. A huge disappointment. It's also an option on the Pocket 3, I can't understand why they don't leave the option to Action 5 Pro users. This was a pointless step, if you use an older video editor, you can't cut your videos. It is not practical to convert the videos with a different program every time before cutting. If H.264 is not included in the Action 5 Pro, I will not use it, I will rather sell it.

ZageZage Posted at 10-27 23:51
I'll say in advance that I like DJI products, I've been using them for a long time. However, I am very sorry that H.264 is not supported. A huge disappointment. It's also an option on the Pocket 3, I can't understand why they don't leave the option to Action 5 Pro users. This was a pointless step, if you use an older video editor, you can't cut your videos. It is not practical to convert the videos with a different program every time before cutting. If H.264 is not included in the Action 5 Pro, I will not use it, I will rather sell it.

Hi there. Sorry for the inconvenience. But we truly value your feedback, and we'll make sure to pass it on to the right team for review.Thank you so much for your understanding and support!
If you have other questions in the future, please feel free to contact us.

Hi there, I ran into the same codec issue after I purchased the new action 5 pro too. Was surprised that H.264 was not supported in the new action camera. Would really appreciate if DJI can bring back the support for H.264 codec in the next firmware release for DJI action 5 pro, please. Thanks & best regards.

From Japan. I'm sorry for the machine translation. I am also very disappointed that it does not support H264, and I spend time every time I give the video to my friends. Windows does not support H264 as standard, and many free video editing software are not supported. I look forward to adding H264 in the near future update.

Raymond Loo Posted at 10-28 05:28
Hi there, I ran into the same codec issue after I purchased the new action 5 pro too. Was surprised that H.264 was not supported in the new action camera. Would really appreciate if DJI can bring back the support for H.264 codec in the next firmware release for DJI action 5 pro, please. Thanks & best regards.

Hi there. Sorry for the inconvenience.
The footage recorded in H.265 format occupies less memory space compared to those recorded in H.264. This reduction in video stream size by approximately 39-44% also leads to decreased memory consumption. Consequently, Osmo Action 5 Pro discontinued the H. 264 video coding.

H.265 can be transcoded to H.264 using third-party format conversion software (For example, Format Factory), however, the quality of the transcoded video may be affected.

However, we value your feedback and will convey it to the corresponding department. Thank you for your support and understanding.

djiuser_VQcP27hIvgOc Posted at 10-28 16:37
From Japan. I'm sorry for the machine translation. I am also very disappointed that it does not support H264, and I spend time every time I give the video to my friends. Windows does not support H264 as standard, and many free video editing software are not supported. I look forward to adding H264 in the near future update.

Hi there. Sorry for the inconvenience.
The footage recorded in H.265 format occupies less memory space compared to those recorded in H.264. This reduction in video stream size by approximately 39-44% also leads to decreased memory consumption. Consequently, Osmo Action 5 Pro discontinued the H. 264 video coding.

H.265 can be transcoded to H.264 using third-party format conversion software (For example, Format Factory), however, the quality of the transcoded video may be affected.

However, we value your feedback and will convey it to the corresponding department. Thank you for your support and understanding.

DJI Tony Posted at 10-29 00:33
Hi there. Sorry for the inconvenience.
The footage recorded in H.265 format occupies less memory space compared to those recorded in H.264. This reduction in video stream size by approximately 39-44% also leads to decreased memory consumption. Consequently, Osmo Action 5 Pro discontinued the H. 264 video coding.

This was not a good move, unfortunately it also leads me to other manufacturers' action cameras that support H.264. Sorry, this is not good business policy on DJI's part. I hope they will reconsider and put the option back in the next update. I trust him a lot.

ZageZage Posted at 10-29 11:03
This was not a good move, unfortunately it also leads me to other manufacturers' action cameras that support H.264. Sorry, this is not good business policy on DJI's part. I hope they will reconsider and put the option back in the next update. I trust him a lot.

Hi there. We truly value your feedback, and we'll make sure to pass it on to the right team for review. We're always striving to make things better and better, so please stay tuned to the latest news on our DJI official website at www.dji.com. Thank you so much for your understanding and support!
If you have other questions in the future, please feel free to contact us.

Tony, I don't want to be rude, but don't you realize that you entered the same pointless text blocks over and over again?
We do NOT want to recode with a 3rd party app!

I'm glad that I'm not the only one who can't understand the weird decision of ditching h264 in the 5 Pro.
Every other of your cams supports h264. Even Gopro, Insta360 and else...
There is no good reason at all to eliminate a codec. Please give us users the choice as in Action 4 and Pocket 3.
Thanks.

DJI, what you should do is give the user the right to choose. Yes, h264 may have disadvantages, but as you can see, there are those who need this codec. Maybe many users do not need it, so you can give it under "pro settings". Thanks in advance.

Huge disappointment. I was about to buy Action 5 Pro and luckily i ve found this thread here. I used to be a GoPro fan but as they are a huge disappointment after GoPro 10, i ve decided to make the transition to Dji as i own also drones etc. But sorry guys, i will consider another company, GoPro or Insta360 even if i prefer Action 5. I know at least 10 creators with the same issue in Greece. Please people, bring back h.264 as an option soon, i want to buy this camera!!

You’d think with the low bitrate option that h264 wouldn’t really be a problem. Would be a great help to people with older computers.

Am I remembering completely wrong? I think I saw that there is an option in the menu to set H.264 but it is called something else. I have the camera on charge so I can't check it right now to see if I can find it.

johansenfoto Posted at 11-24 02:33
Am I remembering completely wrong? I think I saw that there is an option in the menu to set H.264 but it is called something else. I have the camera on charge so I can't check it right now to see if I can find it.

You got me thinking there …..

I had a look and it’s not there, but I think it is on the Action 4.
Low bitrate might help people with older computers though.

Iancraig10 Posted at 11-24 02:38
You got me thinking there …..

I had a look and it’s not there, but I think it is on the Action 4.

Yes I'm probably wrong, and it could also be I just remember that menu from Action 4.

Hehe it is a bit funny, few years ago so many people complained that their camera couldn't record in H.265 since it was so much better, saved space etc. but now other people complain about not being able to shoot in H.264 again.
Not against any of them, and with Windows 10 you won't get native H.265 support and same with most of free editors not supporting 4K H.265 import.


Edit: I just checked and I was thinking about recording in 8bit, but it still will be H.265. That could be an option to be in H.264.

johansenfoto Posted at 11-24 02:52
Yes I'm probably wrong, and it could also be I just remember that menu from Action 4.

Hehe it is a bit funny, few years ago so many people complained that their camera couldn't record in H.265 since it was so much better, saved space etc. but now other people complain about not being able to shoot in H.264 again.

I think you’ve described one of the biggest problems for camera makers …… no one camera does every job but we all use them for very different situations so that our expectations and priorities are quite different.

I do remember people complaining about no h265! There will always be something that some don’t like so in a way, I kind of feel for the manufacturers.

The Action 5 has really grown on me. Still not sure whether the 4 is the sweet spot though. Possibly because of what I use them for. Close focus seems better on the 5 though and that’s an important one for me. The exposure still seems quirky to me though…. Jumps suddenly up or down. I’m noticing that more and more as I use it.

Maybe I need to get off auto more …..

Sorry DJI  you  prioritised the High bit-rate that uses as well  file  size, so you can  simply add back H264,

but we all know the more we  lose lower reso and  container  there is no going back here

Iancraig10 Posted at 11-24 03:46
I think you’ve described one of the biggest problems for camera makers …… no one camera does every job but we all use them for very different situations so that our expectations and priorities are quite different.

I do remember people complaining about no h265! There will always be something that some don’t like so in a way, I kind of feel for the manufacturers.

They face the problem that they can't please everyone.
I don't care (at this point) about filesizes, but people have different needs and uses.

I have just been out plowing snow, and ISO 3200 was not bright enough at the end. Wonder how the footage will turn out between both Action 4 and Action 5 that I used.

I would also consider an H264 setting to be good, just to be able to play my films on other devices that do not support H265.