I bought a new mini 3 pro drone today. I didn't bother with the installation. Because the device was already activated 450 days ago and connected to an account. The product box was closed and had a security strip. How can this happen? More importantly, how do I disconnect the product from this unknown account and log in with my own account? can you help me?

After fully charging the device's battery and remote control and connecting to wifi again, I was able to log in and add the device to my account.

Hi there
We apologize for the inconvenience that you are encountering.
Kindly remind you that only the account holder has right to unbind the drone with the account. This limitation is used to protect the ownership of the product, and in respect of the privacy rules and regulations. Could you please let us know where you purchase this product?
1. If you purchased the drone from DJI official channel(such us DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.
2. If you purchased the drone by private transactions/second-hand platform. You need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your own account.
Thanks for you understanding.

Hy sorry to ask here. I don't know how to make post

I have similar problem to
I bought a used DJI Mini 2 SE drone online. and this is my first drone. how do i change the linked account on drone. because the seller can't be contacted anymore.
I checked that the drone was original and still had a warranty period until the middle of next year

djiuser_SY4Q5cj6viqS Posted at 10-23 18:55
Hy sorry to ask here. I don't know how to make post

I have similar problem to

Hi, there
We apologize for the inconvenience that you are encountering.
Kindly remind you that only the account holder has right to unbind the drone with the account. This limitation is used to protect the ownership of the product, and in respect of the privacy rules and regulations. Could you please let us know where you purchase this product?
1. If you purchased the drone from DJI official channel(such us DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.
2. If you purchased the drone by private transactions/second-hand platform. You need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your own account.
Also, for your question about posting the thread, Kindly remind you that if you are New Group, which gets points less than 40, cannot post threads.
You can read our Forum Rule & Regulations by this link: https://forum.dji.com/forum.php? ... &extra=page%3D1
Thanks for your understanding.

DJI Wanda Posted at 10-24 02:54
Hi, there
We apologize for the inconvenience that you are encountering.
Kindly remind you that only the account holder has right to unbind the drone with the account. This limitation is used to protect the ownership of the product, and in respect of the privacy rules and regulations. Could you please let us know where you purchase this product?

how about releasing the account by sending the equipment to a service center

djiuser_SY4Q5cj6viqS Posted at 10-24 17:23
how about releasing the account by sending the equipment to a service center

Hi, there
We apologize for the inconvenience.
Kindly remind you that only the account holder has right to unbind the drone with the account. This limitation is used to protect the ownership of the product, and in respect of the privacy rules and regulations.
Meanwhile the seller is responsible to take care of the unbinding request, also, the seller has his own way to contact the original owner, which is why we suggest you contact the seller for help and it's the most effective way.
Thanks for your understanding.

I have the same probleme.

Flattermann Posted at 10-30 02:23
I have the same probleme.

Hi, there
We apologize for the inconvenience that you are encountering.
Kindly remind you that only the account holder has right to unbind the drone with the account. This limitation is used to protect the ownership of the product, and in respect of the privacy rules and regulations. Could you please let us know where you purchase this product?
1. If you purchased the drone from DJI official channel(such us DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.
2. If you purchased the drone by private transactions/second-hand platform. You need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your own account.
Thanks for your understanding.

DJI Wanda Posted at 10-30 03:40
Hi, there
We apologize for the inconvenience that you are encountering.
Kindly remind you that only the account holder has right to unbind the drone with the account. This limitation is used to protect the ownership of the product, and in respect of the privacy rules and regulations. Could you please let us know where you purchase this product?

But i have bought it used, the mail-adress of the old owner i can´t read because there are 2 stars, also i can not contact the old owner!! what shell i do? I payed my good money! It is now my own! You have the mail adress of the old user. Ask him or tell it to me! The drone is my own!!!!!  I hope i need no authorities

Never again DJI!!!!

Flattermann Posted at 11-12 11:56
But i have bought it used, the mail-adress of the old owner i can´t read because there are 2 stars, also i can not contact the old owner!! what shell i do? I payed my good money! It is now my own! You have the mail adress of the old user. Ask him or tell it to me! The drone is my own!!!!!  I hope i need no authorities

Hi there. We are sorry for the inconvenience. According to your situation, we suggest you contact the seller to get the original owner's email address. Thank you for your understanding and cooperation.

DJI Tony Posted at 11-13 01:17
Hi there. We are sorry for the inconvenience. According to your situation, we suggest you contact the seller to get the original owner's email address. Thank you for your understanding and cooperation.

I have lost the old owners number it was on my old phone and i dont can read the mailaddress because there are 2 stars in the adress. I can give you the number of my drone. Why cant you tell it to me the mailaddi?? You have it. Or why dont you write him? I contact authorities now!!! You always say the same!! Never again DJI!!!!! I tell this everywhere and every forum i can do.

Flattermann Posted at 11-13 05:45
I have lost the old owners number it was on my old phone and i dont can read the mailaddress because there are 2 stars in the adress. I can give you the number of my drone. Why cant you tell it to me the mailaddi?? You have it. Or why dont you write him? I contact authorities now!!! You always say the same!! Never again DJI!!!!! I tell this everywhere and every forum i can do.

Hi, there
We apologize for the inconvenience.
Kindly remind you that only the account holder has right to unbind the drone with the account. This limitation is used to protect the ownership of the product, and in respect of the privacy rules and regulations.
Meanwhile the seller is responsible to take care of the unbinding request, also, the seller has his own way to contact the original owner, which is why we suggest you contact the seller for help and it's the most effective way.
Thanks for your understanding.

Ihr redet immer das Gleiche! Ich will mein Geld zurück! Fuck DJI!!!!!!
Leute, kauft lieber was Anderes!

Never fly...
DJI...

Flattermann Posted at 11-15 10:54
Ihr redet immer das Gleiche! Ich will mein Geld zurück! Fuck DJI!!!!!!
Leute, kauft lieber was Anderes!

Hi, there.
We deeply understand your feelings and want to try our best to solve your problem. We recommend you providing the information of your device and the email address you have of the seller to our online customer service team which will try to help you contact the original owner. (You can contact them through this link: https://support-chat.dji.com/?ch ... rom=officialwebsite) However, due to personal privacy issues, we cannot guarantee that we can successfully help unbind the account. As mentioned above, only the account holder has right to unbind the drone with the account. This limitation is used to protect the ownership of the product, and in respect of the privacy rules and regulations.
Thanks for your understanding.

I am right when i say never buy DJI, Ich sag es jetzt in meiner Sprache, ich hab keine Lust, wegen Euch in einer fremden Sprache zu schreiben, auch wenn ich sie kann, Das ist mir DJI nicht mehr wert. Na ja, Ihr schreibt immer das Gleiche!!
Mein Problem ist NICHT gelöst aber mein Geld habt Ihr!!! Nie wieder China-Schrott. Lasst mich einfach in Ruhe!!! Außerdem bringe ich das an die Üffentlichkeit wo ich nur kann. Die Behörden und das Gericht habe ich schon aktiviert.

Erkenne: DJI ist nur Abzock-Chinaschrott!!!

Never fly... DJI!!!

Flattermann Posted at 11-17 02:42
I am right when i say never buy DJI, Ich sag es jetzt in meiner Sprache, ich hab keine Lust, wegen Euch in einer fremden Sprache zu schreiben, auch wenn ich sie kann, Das ist mir DJI nicht mehr wert. Na ja, Ihr schreibt immer das Gleiche!!
Mein Problem ist NICHT gelöst aber mein Geld habt Ihr!!! Nie wieder China-Schrott. Lasst mich einfach in Ruhe!!! Außerdem bringe ich das an die Üffentlichkeit wo ich nur kann. Die Behörden und das Gericht habe ich schon aktiviert.

Hi there. We apologize for the inconvenience. If you cannot find the original owner, we recommend that you contact our online agent (the link Mindy provided just now) or contact our email: support@dji.com. Thank you for your understanding and cooperation.

DJI Tony Posted at 11-17 19:49
Hi there. We apologize for the inconvenience. If you cannot find the original owner, we recommend that you contact our online agent (the link Mindy provided just now) or contact our email: . Thank you for your understanding and cooperation.

Nie wieder DJI!!! Ich kauf ne Potensic Atom umd werf DEuren Mist im Müll!!!

Flattermann Posted at 12-10 09:19
Nie wieder DJI!!! Ich kauf ne Potensic Atom umd werf DEuren Mist im Müll!!!

Hello Flattermann,

We sincerely apologize for any inconvenience you may have experienced. Could you please let us know if you have emailed DJI following the solutions provided by Mindy and Tony? If so, could you please kindly provide us with the Case Number or Ticket Number so we can assist you further.

Thank you for your cooperation and understanding.