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Osmo Action 4 Timecode Out of Sync with Lghtroom
47 2 10-31 02:44
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DCooper7
lvl.2
United Kingdom
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Hi,

Please can you help.

I make videos with the Osmo Action 4 as a POV camera. I also take photos on the streets, whilst I'm doing this. Up until recently, I've been able to look at the metadata in Lightroom, check the time the photo was taken, then I was able to match up the timings of Action 4 clips in a media player or editing software with the correct time that I shot the photo, using the timecode.

However, even though I have the time set correctly on the Action 4, the timecode is no longer syncing with the actual time.

It's now making my work flow up much longer because I have to manually scrub through all of my clips to get the correct timings for when I shot the photos.

Does anybody know what the issue might be, or whether I'm doing something wrong?

Thank you.

10-31 02:44
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DJI Gamora
Administrator
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Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing.
Could you try the troubleshooting method below;

Method 1: Use the phone system time to synchronize:
1) Connect each Osmo Action 4 to your mobile DJI Mimo;
2) The system time of each Osmo Action 4 will automatically synchronize the system time of the mobile phone through the mobile DJI Mimo;
3) Enter the timecode setting interface of Osmo Action 4, click the "Sync button" on the right side of the system time, and you can set the Osmo Action 5 Pro/Osmo Action 4/Osmo Action 3 system time as master clock and synchronized to "timecode";
4) Complete the above operations for multiple Osmo Action 4 in turn to complete the timecode synchronization.

Method 2: Sync by resetting timecode at the same time:
1) Open the timecode setting interface for all Osmo Action 4 and slide to the bottom;
2) By clicking "Reset Timecode" at the same time, the "Timecode" can be unified from 00:00:00:00 mer.

If issue still persist upon the above steps, please check the firmware, make sure it is running on the latest version. Please send us a video recording of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering. We are looking forward to your response for further assistance. Thank You
11-1 03:18
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DCooper7
lvl.2
United Kingdom
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DJI Gamora Posted at 11-1 03:18
Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing.

Thank you. This was exactly what I was looking for and it has fixed the issue.
11-1 06:09
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