Can't connect Original Pocket to new Mimo app.
358 5 2024-10-31
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Ray-CubeAce
Second Officer
United Kingdom
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Hi.
Long time since I last posted.
Am I the only one still using an original Osmo Pocket?
I recently had to change my phone and download the Mimo app.

The new app won't connect to my Pocket due to the lack of Wi-fi capability and the need to be connected to the internet.

Why?

So now I have lost some of my camera's abilities.
I can't draw a box around an object to track.
Can't change files types to record to. Have no access to Zerbra stripes or exposure Histogram.
No virtual joy stick.

Is there an earlier version of the app I can download that would work?



2024-10-31
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Ray-CubeAce
Second Officer
United Kingdom
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Forget last comment.

I have managed to get it working although still miffed it won't work without using location data.

It's not a drone.

2024-10-31
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DJI Gamora
Administrator
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Ray-CubeAce Posted at 10-31 17:17
Forget last comment.

I have managed to get it working although still miffed it won't work without using location data.

Thank you for keeping us posted. We're glad that the issue is now being isolated.

Regards to the location data, could you please send us a video recording or footage of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering. We are looking forward to your response for further assistance. Thank You
2024-10-31
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Ray-CubeAce
Second Officer
United Kingdom
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Thank you.
I will try to make a video as soon as I can. That may be easier said than done.
Ray.
2024-11-2
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Ray-CubeAce
Second Officer
United Kingdom
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DJI Gamora Posted at 10-31 23:07
Thank you for keeping us posted. We're glad that the issue is now being isolated.

Regards to the location data, could you please send us a video recording or footage of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering. We are looking forward to your response for further assistance. Thank You

Hi DJI Gamora.

Just to let you know I found the solution to my problem.
When asked for the precise location from the Mimo app, in my phone settings I set the app settings permission to approximate location. The Mino app now works with both my old phone with no sim card present and on my new phone. Both phones are not on your list for working with the app and not particularly high end phones but both have full access to my original Osmo Pocket.
The two phones are a Galaxy A12 and my current Galaxy A15.
The Osmo Pocket itself is still working well. Fully charged and not connected to the phone, the Pocket still lasts the expected recording time. I seldom fast charge it but tend to trickle charge it most of the time from my PC. I only fast charge the pocket for additional record time when I'm out.
I'm glad I have the Mimo app back up and running as for what I tend to use it for, object tracking is more reliable than the face tracking.
Thank you for the offer of assistance, it is much appreciated on a product that is now three generations old.
By the way I have had a few stills taken from the camera's 4K output over the years published on a main UK's charity website. I just didn't tell them what camera I had used.

Ray.
2024-11-4
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DJI Gamora
Administrator
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Ray-CubeAce Posted at 11-4 14:55
Hi DJI Gamora.

Just to let you know I found the solution to my problem.

Thanks for sharing this information! It will definitely be helpful for others on the forum. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing before purchase online. Thank you for keeping us posted. We're glad that the issue is now being isolated. Feel free to contact us if you have other inquiries. Have a nice day ahead!
2024-11-5
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