So DJI how can we solve this without me using my care refresh to get a replacement door for my OA5 that is not waterproof?

Tried your homepage but it is just a loop trying to get with an agent.

Here is video proof:

I'm wondering how common this issue is. Does anyone have a new camera with a USB door that doesn't do this?

Waiting for Amazon to send me a replacement camera (because DJI refused to help me) and I'm hoping the new one won't have the same problem.

My USB door has exactly the same problem as shown here.

Was an issue on both my OA5s.

I have absolutely now waterproof issues on my OA5 and i have now made several dives with it down to a depth of around 30 metres. Without a housing.

Makes it likely that it affects all of them then. A big flaw for something that’s meant to be a waterproof action camera.
Would explain the response I received from customer service. The indication I got was that they would/could not help me in any way at all unless I sent the camera in, even though the person I spoke to would have liked to help me.
Guessing they’re hoping that they can just fix this in the next batch and that the people that notice they have a faulty camera will just get them replaced by the retailer so they won’t have to pay for a full recall.
I can understand that stance given the situation they find themselves in, but they really should have found this during testing. It doesn’t reflect well on their processes or commitment to their customers.

JustName Posted at 11-4 09:41
I have absolutely now waterproof issues on my OA5 and i have now made several dives with it down to a depth of around 30 metres. Without a housing.

That’s good to know, gives me hope for my replacement. Does your USB door move and open without pressing the small locking button as shown in the video?

HappyFace Posted at 11-4 09:51
That’s good to know, gives me hope for my replacement. Does your USB door move and open without pressing the small locking button as shown in the video?

Move yes, but only if push it really hard. But it is still not possible to open.
100% the same behaviour as on OA4.

JustName Posted at 11-4 10:00
Move yes, but only if push it really hard. But it is still not possible to open.
100% the same behaviour as on OA4.

Then you are lucky. I have the same problem as you could see, as Fish have reported in this thread here.

Thank you johansenfoto for your video. I understand now what the complaint is much more clearly. After seeing this, I tried mine and it’s exactly the same as yours. Strange that the 4 door fits but they have made the 5 door slightly differently.

Door off, hold the hinge and it slips down with ease you got the Flaw

Iancraig10 Posted at 11-4 10:57
Thank you johansenfoto for your video. I understand now what the complaint is much more clearly. After seeing this, I tried mine and it’s exactly the same as yours. Strange that the 4 door fits but they have made the 5 door slightly differently.

I find it very strange that the usb-c cover on the OA5 has become so bad as this. It has always been good on both OA3 and OA4. When I first saw this problem at Fish, I didn't think much of it until I randomly tried mine to see if it was loose or not. Because this is something you don't notice until you try. And if someone is unfortunate enough to get it full of water, then it becomes a big problem and expensive as well.

I cannot open mine as easy as you can from the back but I can slide it down slightly, so having slid it down and plunged it into water not a single drop got into the USBC chamber so sliding it down slightly the seal still functions and the chamber is fully sealed.

The USB compartment closes perfectly even though the door moves 1mm. Just remove the door and understand how the closing mechanism works. I don't see a problem

the Door can easily  be moved  pass the actual   tab that keeps from opening,   that is the issue at hand.

Hi there,
We are sorry to hear about what happened with the device. In a situation like this, the best course of action would be to submit an online repair request through the link here: https://www.dji.com/us/support/repair. This will allow our certified technicians to fully inspect the device. Please rest assured that this will be taken care of and handled accordingly.

HappyFace Posted at 11-4 09:10
I'm wondering how common this issue is. Does anyone have a new camera with a USB door that doesn't do this?

Waiting for Amazon to send me a replacement camera (because DJI refused to help me) and I'm hoping the new one won't have the same problem.

We sincerely apologize for the inconvenience caused. Could you please let us know which platform you contacted for assistance and provide the ticket number? This will help us check and assist you further.

We look forward to your response. Thank you!

JustName Posted at 11-4 09:41
I have absolutely now waterproof issues on my OA5 and i have now made several dives with it down to a depth of around 30 metres. Without a housing.

The DJI Osmo Action 5 Pro is designed to be waterproof up to 20 meters without the need for a Waterproof Case and can withstand depths of up to 60 meters when used with the Waterproof Case.

Water damage can seriously affect the performance of the product, the best course of action would be to submit an online repair request through the link here: https://www.dji.com/us/support/repair. This will allow our certified technicians to fully inspect the device. Please rest assured that this will be taken care of and handled accordingly.

DJI Natalia Posted at 11-4 13:22
Hi there,
We are sorry to hear about what happened with the device. In a situation like this, the best course of action would be to submit an online repair request through the link here: https://www.dji.com/us/support/repair. This will allow our certified technicians to fully inspect the device. Please rest assured that this will be taken care of and handled accordingly.

If I submit a request there it want to use my care refresh and that I won't do since it will cost me even more + I don't want to send away my camera.
Need a better solution for this, DJI Natalia.

johansenfoto Posted at 11-4 15:07
If I submit a request there it want to use my care refresh and that I won't do since it will cost me even more + I don't want to send away my camera.
Need a better solution for this, DJI Natalia.

Hi johansenfoto, we truly understand your concern however the only solution is to submit a repair request and send your product for a damage assesment and we will surely provide you with an accurate resolution after we review the details.

We do apologize for the trouble caused and thank you for your understanding.

johansenfoto Posted at 11-4 10:15
Then you are lucky. I have the same problem as you could see, as Fish have reported in this thread here.

I have now the second OA5 because the first one had a problem with the sensor. I hadn't noticed this with the door on the first one either.

Too bad it doesn't fit so well for you. :-(

DJI Natalia Posted at 11-4 20:52
Hi johansenfoto, we truly understand your concern however the only solution is to submit a repair request and send your product for a damage assesment and we will surely provide you with an accurate resolution after we review the details.

We do apologize for the trouble caused and thank you for your understanding.

Didn't you watch the video I posted? What did I do wrong in that that make you want the whole camera to be sent in?

It clearly shows that it is the door that need to be replaced and not the camera itself.

Edit: 2 hours after and I get a DHL package pickup, well I won't send in my camera and not even the usb-cover. Is this that hard to understand?

Find a better solution like just send me a new usb-cover!

Good news. I just received my second camera from Amazon and on this one, the USB door locks properly and has very little movement - just like the battery door.
Looks like this does not affect all cameras.

I feel much more confident submerging this camera because there's no way this door is going to open accidentally, unlike the first.
Comparing the two, it's clear that the problem is with the mechanism inside the door on my original camera.
Now I just need to return my original camera to Amazon and get a refund for it.

I'd suggest that anyone with this fault returns it to their retailer rather than trying to get DJI support to help given my experience.

Congrats now DJI has on Record why a return was made and for what Refusal of a door

HappyFace Posted at 11-5 05:47
Good news. I just received my second camera from Amazon and on this one, the USB door locks properly and has very little movement - just like the battery door.
Looks like this does not affect all cameras.

Great news, and think we others could try the same thing from where we bought our cameras.

HappyFace Posted at 11-5 05:47
Good news. I just received my second camera from Amazon and on this one, the USB door locks properly and has very little movement - just like the battery door.
Looks like this does not affect all cameras.

You cannot return it to a retailer if you purchased off dji .

IMO I bought off Amazon and went directly to the Official site without issues so Yeah we can go to a retailer if bought and they will send to the Official site  and go from there  

Mine works more or less like the Action 4. I need to push strongly to make the door move half a millimeter without pressing the button.
I understand that being able to open the door without applying pressure to the button is dangerous, but the water proofness should be there until you completely slide the door because the sealing is keeping it's position until you open the door completely. Anyway, it's annoying.

Door on mine OA5 is moving slightly, about half of mm, when I press moderate. I don't know would it affect on waterproofness..
I have GoPro hero 11, which is tested for two years in the water, so maybe I will continue to using it for underwater.

the issue is if it freely moves. if you are forcing it hen you are simply  going to damage it

HappyFace Posted at 11-4 09:10
I'm wondering how common this issue is. Does anyone have a new camera with a USB door that doesn't do this?

Waiting for Amazon to send me a replacement camera (because DJI refused to help me) and I'm hoping the new one won't have the same problem.

My Olympus Tough TG5 definitely does not have this.

That looks like bad design or some issue with the quality management of the factory.

Montfrooij Posted at 11-19 00:02
That looks like bad design or some issue with the quality management of the factory.

True, but now it is getting fixed

mine opens even more easily.

johansenfoto Posted at 11-19 03:18
True, but now it is getting fixed

Do you get a new one?

Montfrooij Posted at 11-19 03:50
Do you get a new one?

Yup I'm waiting to receive it later this week

johansenfoto Posted at 11-19 07:53
Yup I'm waiting to receive it later this week

I'm curious about it.

Montfrooij Posted at 11-19 08:08
I'm curious about it.

Slow mail so I think I get it on Friday

johansenfoto Posted at 11-19 08:23
Slow mail so I think I get it on Friday

I'm patient

johansenfoto Posted at 11-19 08:23
Slow mail so I think I get it on Friday

Snow mail if the weather in north UK is anything to go by. Weather must be coming in in Norway now!

Iancraig10 Posted at 11-19 10:47
Snow mail if the weather in north UK is anything to go by. Weather must be coming in in Norway now!

Hehe you guys got more snow than we have got here now.
Not sure when we will get more snow, but mail is often late when it is icy roads in the south