Still waiting for answers on my Request #190465. Created 24 days ago. DJI do you really take care of the customer? I do not think so.

I've been reading around on many forums, and it looks like you'll need to buckle in for a long, long wait.

I was told by the people on DJI's phone support that I shouldn't expect them to even look at the problem ticket I submitted for at least a month or more.  Some report claim waits of 8-10 weeks.

Manuel,

I have asked the supervisor to look at your case.  I apologize for the confusion.  Somehow this fell through the cracks.  I am not sure if it was an automated response or someone moving too fast.  It will be looked at.

Tahoe_Ed Posted at 2015-10-4 16:38
Manuel,

I have asked the supervisor to look at your case.  I apologize for the confusion.  Somehow  ...

Tahoe_Ed,

Thank you for your attention in my case, it is appreciated. Please Keep me updated.

Your RMA has been issued under ticket 210079.

Tahoe_Ed Posted at 2015-10-7 01:43
Your RMA has been issued under ticket 210079.

Tahoe_Ed

Read this please:

Manuel Negrón September 08, 2015 07:00
This is a follow-up to your previous request #156266 "DJI Shipping Confirmation"

You stated: "Upon inspection of your Phantom we found the central mainboard and camera to be damaged.The components have been replaced and your Phantom has been updated, test flown, and is fully functional." I made a test fly and the horizon level was not solved. Like always I have made IMU Calibration on perfect level and cold room. Can you replace this unit for a new one. It is not fear to send again to repair center and wait 2 months.

Also I have notice that the unit have inaccurate attitude reading after repaired. Checking back the flight records the problem is since I received the repaired unit.

The new RMA under ticket 210079 is a normal RMA. DJI Repair Center promise me an escalated repair services. So I still waiting from them.

210079 is an escalated ticket.  They emailed you on 10/2.  Did you not get that email.

The email from 10/2 looks like a normal RMA. Also ask me the proof of purchase again. How do I know that this email is an escaleted RMA ?

manuelnegronpr@ Posted at 2015-10-10 12:40
The email from 10/2 looks like a normal RMA. Also ask me the proof of purchase again. How do I know  ...

I am telling you it is.  I have looked at the ticket.

Tahoe_Ed Posted at 2015-10-11 19:15
I am telling you it is.  I have looked at the ticket.

I trust you Ed and I am happy because you are helping in my case. But why the email stated 2-3 weeks for repair.

manuelnegronpr@ Posted at 2015-10-11 19:26
I trust you Ed and I am happy because you are helping in my case. But why the email stated 2-3 wee ...

I'm still waiting my reply from Jacob (DJI) since 3 days ago.

manuelnegronpr@ Posted at 2015-10-14 05:58
I'm still waiting my reply from Jacob (DJI) since 3 days ago.

Tahoe_Ed

Please do not me let me alone. Please answer my reply.

Manuel,

Did you complete the forms sent to you and send your Phantom to LA.  I don't see that it was received.  We can't fix it if we don't have it.

Tahoe_Ed Posted at 2015-10-16 18:52
Manuel,

Did you complete the forms sent to you and send your Phantom to LA.  I don't see that it w ...

Tahoe_Ed,

I have not sent the unit because the email stated 2-3 weeks for repair. The escalated repair must be in 5-10 days.

I have told you that it is escalated.  5-10 days is 1-2 weeks.  If you choose not to send it is then I can now longer assist you.

Tahoe_Ed Posted at 2015-10-21 10:59
I have told you that it is escalated.  5-10 days is 1-2 weeks.  If you choose not to send it is then ...

I will send the unit this saturday 24th. But in the future correct statement in the email from 2-3 weeks to 1-2 weeks. to avoid confusion.

Thanks for support me. It is very appreciated.
Manuel