Hi,

Last week I had my first real crash with the DJI Mavic Air. There was lots of wind and it had wind in the back. Therfore I was not able to stop in time and hit the roof of the house. Allthough it was a very slight hit it came down and lucky enough I was able to catch it.
Unfortunatly the gimbal did not survive.

I created a ticket with DJI and have send it in for repair. Hope the cost will not be that high.

That’s tough, Do you have refresh ? Usually the price is reasonable.

Bad luck…. There is always a risk

That's a bummer surprised not more damage it hit pretty hard

I wonder about the never ending speed! Why do you fly that fast even as you were that near, that is not the wind?
As you are came from the distance i thought by my self, ui, he is much to fast, even in the far position.

Are you a newbie, or do you flown in sportsmode without safesystem?
Regards Guido

MavGuido Posted at 12-10 13:28
I wonder about the never ending speed! Why do you fly that fast even as you were that near, that is not the wind?
As you are came from the distance i thought by my self, ui, he is much to fast, even in the far position.

I wish it was true that I was in sports mode, but I was just in normal mode.
It started to rain so I wanted to get home quickly. But the speed was much higher than it normally is/was. It was stormy that day. So I guess it was the wind (it sure was in the back)….

Never had it before. And no I’m not a newbie… I fly drones for 10 years now, this is my first real crash.

Hi there, we are sorry to hear about what happened with the drone. In a situation like this, the best course of action would be to submit an online repair request here:  {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.

Well, it could have been worse. Hopefully you have care refresh as the camera might be costly.

DJI Natalia Posted at 12-10 16:02
Hi there, we are sorry to hear about what happened with the drone. In a situation like this, the best course of action would be to submit an online repair request here:  {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.

I already did send it in for repair. Should arrive at the service center today.
Thnx

Suren Posted at 12-10 18:28
Well, it could have been worse. Hopefully you have care refresh as the camera might be costly.

No care refresh unfortunately. I fly drones for 10 years now and this is the first crash where I really have damage.
Bad luck.

Wow! I realy need to thank DJI for this christmas gift. I got the repair bill for the drone and got a 50% discount! Total costs for repair and transport: 50 euro (about 55 US dollar)!
Thank you all and I will enjoy my flights even more (and will be more careful next time )

Lesson learned the hard way unfortunately.
Hope you can get it fixed.

Montfrooij Posted at 12-16 00:08
Lesson learned the hard way unfortunately.
Hope you can get it fixed.

I got it back....DJI did (again) do a realy good job.... Repair costs where 100 euro, got 50 euro discount...
They have send me a complete new drone without care refresh....
Really love DJI !

MaikR Posted at 12-16 04:43
I got it back....DJI did (again) do a realy good job.... Repair costs where 100 euro, got 50 euro discount...
They have send me a complete new drone without care refresh....
Really love DJI !

Oh that is nice!
Now let's not make a similar mistake again

MaikR Posted at 12-16 04:43
I got it back....DJI did (again) do a realy good job.... Repair costs where 100 euro, got 50 euro discount...
They have send me a complete new drone without care refresh....
Really love DJI !

Hi there,
thank you for reaching out.

We appreciate the positive feedback provided and are glad your issue has been resolved. We wish you a safe flight always.

Please do not hesitate to reach out to us if you have any further questions.

Hi,
I am restricted from starting a new thread so commenting here instead and hoping someone can help.

I was very excited to receive a Mini 4K, my first drone, for Christmas and proceeded to fly it into a tree on its maiden voyage. It was not a big crash but as you can see from the photos below, it led to the displacement of the gimbal, which now sits right of centre. Is there an easy fix for this or do I need to send it back?
Thanks in advance for any help and Happy New Year!
Eoin

djiuser_sNw9UA0yeje8 Posted at 12-31 08:59
Hi,
I am restricted from starting a new thread so commenting here instead and hoping someone can help.

djiuser_sNw9UA0yeje8 Posted at 12-31 08:59
Hi,
I am restricted from starting a new thread so commenting here instead and hoping someone can help.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please confirm the condition of the drone? If the drone has suffered a crash, we recommend that you send the product back for further inspection. Kindly share the pictures via Google Drive for our review.

Looking forward to your response.