DJI-Amy
DJI team
Hong Kong
Offline
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1)About audio level control this function is not available at the very begining considering the price and cost. This is not a product problem. We will consider it as a suggestion for the product. I will report this suggestion to the R&D team.
2)For gimbal level problem, please try to do the gimbal auto calibration and level calibration on the APP.
3) What external mic do you use? If the external MIC records the sound from the fan, you can put the MIC away from the fan.
4) Osmo battery capacity is 960mAh as stated on the website. We've tested the using time, the max 1 hour is under condition that shooting 1080p video and the gimbal is still. During dynamic shooting, the normal working time is 30-40 minutes depending on the using method. The stabilization achieved by the gimbal can caused extra power.
5)What is your android app version and device type? The 2.4.0 android app might have the gimbal calibration failure bug, we've fixed it in the 2.4.1 version app.
6) You can purchase the universal mount to help mount the external MIC.
http://store.dji.com/osmo
I am sorry that OSMO disappointed you, if it's the quality issue, we will help you to cope with it but I am afraid we can't meet all the customers function needs at the current price. We try to improve the firmware and app to have better user experience, and we won't let the customer to take responsibility for the quality issue. |
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