Help!!! Osmo getting very hot
2854 8 2015-10-31
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Photergraphy
lvl.1

Malaysia
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Hi all,  I got my osmo this morning. The camera area getting very hot and the fan was running few seconds after I turn it on. Wonder what's the problem.

Is anyone got any idea what to do when the camera status indicator  blinking twice with red lights? In the user guide says it mean camera error. What should I do?

Thanks.
2015-10-31
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mikewang
lvl.1

Hong Kong
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Hi, restart your Osmo and see if it works.
2015-10-31
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Tahoe_Ed
Second Officer
Flight distance : 2605 ft
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United States
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Make sure that the pins on the camera and the QR mount are aligned and ok.  The fan runs all the time.  It is no different than the X3 on the inspire.  You just don't hear it while it is in the air.
2015-10-31
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DJI Candice
lvl.4

Hong Kong
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Hi, can you send the log file in the SD card, let me check the problem?
2015-11-1
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DJI Candice
lvl.4

Hong Kong
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Hi again, can you send the log file in the SD card, let me check the problem?
2015-11-6
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DJI Candice
lvl.4

Hong Kong
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Hi Photergraphy, could you send the log file to support@dji.com, title remark as To DJI support 8?
Or provide your email address, I would contact you. Thanks !

2015-11-8
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ajorge
New

Puerto Rico
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Hi! Any update about this, I just recived mine today and have the same problem, is getting very hot.. Thanks
2015-11-16
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DJI.Terry
DJI team

Hong Kong
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ajorge@ajcreati Posted at 2015-11-17 10:04
Hi! Any update about this, I just recived mine today and have the same problem, is getting very hot. ...

ajorge, No worry about it as long as the cooling fan is working. It is a little bit hot.
2015-11-16
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DJI-Amy
DJI team

Hong Kong
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If the camera status led blinks twice, it means camera error, and the camera is too hot. But if the fan is still working, there is no hardware issue, please shut down OSMO and cool down for a while. Then you can test if the led still stays the same.
2015-11-16
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