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DJI replacement case
1037 12 2015-11-10
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nicholasraeburn
lvl.2
Flight distance : 534964 ft
United Kingdom
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Hi Dave, I appreciate DJI probably doesn't want to spend too much money on hard cases however they are supposed to be able to at least protect the £3000 piece of equipment inside. To my point having owned two inspires this is now the third case the zip has broken on. It is the most substandard piece of junk I have ever had the misfortune of using. Is there anyway DJI can send me a replacement case as I would rather not fork out for a replacement? Yours patiently Nick.
2015-11-10
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nicholasraeburn
lvl.2
Flight distance : 534964 ft
United Kingdom
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Wow thanks for the response. I guess it's true that DJI really don't give two hoots about customer service.
2015-11-17
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nicholasraeburn
lvl.2
Flight distance : 534964 ft
United Kingdom
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Hello is there anyone out there?
2015-11-21
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jon.filsinger
lvl.1

United States
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Same thing happened to me... Only have had the Inspire 1 a little over a month and the Zipper broke. Cant get any response from costumer service.
2015-11-23
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Farnk666
Captain
Flight distance : 1711394 ft
Australia
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They have posted here before that the case is a freebie and not warranted.
Whether that position is compliant to your relevant consumer law is another matter.

They sell replacement cases, but were it a matter of spending money, I'd go for a 3rd party case as the DJI one is a little on the flimsy side, esp if I was looking to travel with it.
2015-11-23
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mc15601
lvl.2
Flight distance : 124984 ft
United States
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nicholasraeburn Posted at 2015-11-21 13:24
Hello is there anyone out there?

You're better off going with a 3rd party case. I ordered my case the day I received my Inspire.
2015-11-23
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Friendlyfred
lvl.2

United States
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Where is the good third party case available please. Zipper broke the third time I opened it.
2015-11-23
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Friendlyfred
lvl.2

United States
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mc15601@me.com Posted at 2015-11-24 08:43
You're better off going with a 3rd party case. I ordered my case the day I received my Inspire.

Where is a good case available?
2015-11-23
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mc15601
lvl.2
Flight distance : 124984 ft
United States
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This is the one I got. Many available though.  http://www.amazon.com/gp/product ... _detailpage_o05_s01
2015-11-26
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DJI-Tim
DJI team

Hong Kong
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nicholasraeburn, sorry  for your broken case, how long have you been using it?
please contact us through the phone call, live chat or e-mail, so we will take care of it
2015-11-26
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nicholasraeburn
lvl.2
Flight distance : 534964 ft
United Kingdom
Offline

DJI-Tim Posted at 2015-11-27 06:22
nicholasraeburn, sorry  for your broken case, how long have you been using it?
please contact us th ...

Thanks Tim, probably all in only a few months and probably only 20 or so flights. Can you give me the support email and will I need a ticket number? Thanks for finally getting back to me I know things can sometimes take a while in the forums.
2015-11-27
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DJI-Tim
DJI team

Hong Kong
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DJI GmbH        Support.eu@dji.com        +49 (0)97479304200        Mon - Fri 9:00am - 3:00pm (German Time GMT+1:00)
Here it is!{:3_52:}
2015-11-27
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nicholasraeburn
lvl.2
Flight distance : 534964 ft
United Kingdom
Offline

DJI-Tim Posted at 2015-11-27 10:56
DJI GmbH                +49 (0)97479304200        Mon - Fri 9:00am - 3:00pm (German Time GMT+1:00)
Here it is!

Hi Tim, have emailed now. Please could you get this pushed through for me. Cheers. The case number (excuse the pun) is 134178.
2015-11-28
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