Late in October, not exactly sure what happened, Battery Drained from ~60% to 1% within seconds.
I was over the east river in NYC so long story short the drone fell in the river. was unable to recover it

I have been flying for some time. Not a newbie,first timer of any sort. Several videos of mine online can prove this  
the drone was purchased mid summer and was used maybe 10 hours altogether and i had other drones in the past

I immediately contacted DJI customer support. I submitted all necessary paperwork and i have been left stranded by the infamous poor customer support of DJI for a month and a half.

Can anyone in here help? To say the least, this is ridiculous and i am looking for a solution.

Hello rrrx7,
Do you have a ticket# and I can try and find out what is going on?

DJI-Ken Posted at 2015-12-10 14:00
Hello rrrx7,
Do you have a ticket# and I can try and find out what is going on?

Thanks for the quick response DJI-Ken
ticket # 217152

thanks

It looks like you talked to a rep just a bit ago and they are handling it, so when you find the proof of purchase reply to them.Also, I looked at your flight screenshot, were you able to recover the aircraft?

DJI-Ken Posted at 2015-12-10 14:20
It looks like you talked to a rep just a bit ago and they are handling it, so when you find the proo ...

i didnt speak to anyone actually..  i sent another message in the support page but i got no response as of yet.
EDIT:

it appears that when i was uploading the documents, the proof of purchase didnt upload. Lets hope now that DJI can help me solve this issue  

That's strange, I'm showing that you called and also just sent the proof of purchase.
Customer support will get back to you.

When you took off, was the battery at 100%?