I have been reading so much about the battery issues, so i tried the following.

When  five of my batteries discharched to 60% i put the first in the bird an started flying it just a few
centimeters above the ground.

After a few minutes the expected happened and it dropped to 50% percent and two seconds later to 2 % and 0%.
But i wanted to know what will happen next and decided to keep the inspire hoovering above the ground.
I could do this for more than three minutes at 0% !!!
Then the propellors stopped and the inspire "fell" down.

Everything happened the way i expected.
But one thing was completely surprising:

Two of the landing "feet" are broken now !
Is the material really THIS WEAK ?
Or is it a fault by DJI.
Do you protect your landing feet somehow ?Or is it needed to buy some good feet somewhere ?

If you were only a few centimeters from the ground, it seems strange that the feet would break. I'd really like to look at the DAT flight logs if you can upload them from that flight to Dropbox and attach a link here.
Also, what firmware are you on fro the aircraft?

Thanks for your reply Ken,

i will do this now.

Do you have any idea where i can get the broken spare parts meanwhile ?

DJI-Ken Posted at 2015-12-17 18:21
If you were only a few centimeters from the ground, it seems strange that the feet would break. I'd  ...

The upload is in progress. Can i send you the link via PM somehow ?

Not running the latest FW then and/or you have not calibrated your batteries in a while seeing as you got several minutes at 'zero percent'?

TLC.SCOT Posted at 2015-12-18 20:43
The upload is in progress. Can i send you the link via PM somehow ?

Easiest way is to email here Support.us@dji.com and it will generate a ticket and reply here with the ticket number and I'll look it up and have the tech look at the file.

DJI-Ken Posted at 2015-12-18 15:54
Easiest way is to email here  and it will generate a ticket and reply here with the ticket number  ...

Meanwhile i opened a ticket at the EU support: 141462

Does this help ?

I'm sorry, I did't see that you were in Germany. The ticket system is I have access to is USA only. If you left the link there then someone from EU support will analyze the logs for you. Just send another email explaining what you want them to do .

DJI-Ken Posted at 2015-12-18 16:49
I'm sorry, I did't see that you were in Germany. The ticket system is I have access to is USA only.  ...

Done !

Is it possible to buy this broken spare parts somewhere ?

Here is the link to find dealers in your area and I copied everyone in Germany.
http://www.dji.com/where-to-buy

AF MARCOTEC GMBH
Kirschberg 27 64347 Griesheim ∙ Germany
+49 6155 88777-66
FPV24.COM
Barbarossastr. 24, 53489 Sinzig,Germany
0049 2642 4052880
MAMO MODELS
"Wilhelm-Thoerle-Strasse 6, D-63456 Hanau, Germany"
4961819696586
TRADE4ME
"Brüsseler Str. 14 30539 Hannover Germany"
+49 511 646622 22
MHM-MODELLBAU
Neudorfer Str. 281 F | 09474 Crottendorf
+49(0) 37344 / 7146
ADMINGO E.K. RC-DISTRIBUTION
Mozartstraße 20 a70180 Stuttgart
+49 711 6195737
DRONEPARTS
Alemannenweg 38, 74394 Hessigheim, Germany
+49 7143 2590894
FREAKWARE GMBH
Karl-Ferdinand-Braun-Str. 33, 50170 Kerpen GERMANY
+49(0) 2273-60188-0
PROFLY
Bielefelder Str. 27,38440 Wolfsburg,Germany
+49 (0) 53 61 / 890 59 46
GLOBE FLIGHT GMBH
Globe Flight GmbH, Borsigstrasse 9, 93092 Barbing, Germany
+49 (0) 9401 949 88 88
SOLECTRIC DISTRIBUTION GMBH
Fontanestr. 25 76669 Bad Schönborn Germany
+49 7253 8454444; www.solectric.eu
TELTEC
Peter-Sander-Str. 41c 55252 Mainz-Kastel | Germany
+49 (0)6134 58448-0

DJI-Ken Posted at 2015-12-18 17:24
**** The posts are shielded ****

What does this mean ?

"Tip: The post by the administrator or moderators shield"

I see now, I logged out and I cannot see the post I made to you with the DJI link to the dealers in Germany and I copied all the German dealers and listed them in the post.I'll see what the deal is.
Just go to the DJI website and scroll to the bottom of the page to "Where To Buy" and it will list all the dealers.

DJI-Ken Posted at 2015-12-18 17:33
**** The posts are shielded ****

I don't know what is happening now, but i just can read:


"Tip: The post by the administrator or moderators shield"

And at your avatar there is an additional smartphone.

I don't know what happened but I think it's ok now.
Here's the info I was trying to give you.

Here is the link to find dealers in your area and I copied everyone in Germany.
http://www.dji.com/where-to-buy

AF MARCOTEC GMBH
Kirschberg 27 64347 Griesheim ∙ Germany
+49 6155 88777-66
FPV24.COM
Barbarossastr. 24, 53489 Sinzig,Germany
0049 2642 4052880
MAMO MODELS
"Wilhelm-Thoerle-Strasse 6, D-63456 Hanau, Germany"
4961819696586
TRADE4ME
"Brüsseler Str. 14 30539 Hannover Germany"
+49 511 646622 22
MHM-MODELLBAU
Neudorfer Str. 281 F | 09474 Crottendorf
+49(0) 37344 / 7146
ADMINGO E.K. RC-DISTRIBUTION
Mozartstraße 20 a70180 Stuttgart
+49 711 6195737
DRONEPARTS
Alemannenweg 38, 74394 Hessigheim, Germany
+49 7143 2590894
FREAKWARE GMBH
Karl-Ferdinand-Braun-Str. 33, 50170 Kerpen GERMANY
+49(0) 2273-60188-0
PROFLY
Bielefelder Str. 27,38440 Wolfsburg,Germany
+49 (0) 53 61 / 890 59 46
GLOBE FLIGHT GMBH
Globe Flight GmbH, Borsigstrasse 9, 93092 Barbing, Germany
+49 (0) 9401 949 88 88
SOLECTRIC DISTRIBUTION GMBH
Fontanestr. 25 76669 Bad Schönborn Germany
+49 7253 8454444; www.solectric.eu
TELTEC
Peter-Sander-Str. 41c 55252 Mainz-Kastel | Germany
+49 (0)6134 58448-0

DJI-Ken Posted at 2015-12-18 17:56
I don't know what happened but I think it's ok now.
Here's the info I was trying to give you.

Thanks Ken,

I asked most of them yesterday, but they all say that they can not deliver the broken parts.

OK, I think I know what you're saying. You want to buy the parts and repair yourself. At this time doe to the complexity of the design and internal components, you have to send it in and have it repaired.

DJI-Ken Posted at 2015-12-18 18:06
OK, I think I know what you're saying. You want to buy the parts and repair yourself. At this time d ...

It's just the white pipe that is broken, and it is easy to replace. I am sure it would be possible to build it from a pen or something...

If it wasn't part of the whole leg, they would just send you the part. But since the the whole thing would need to be replaced you would have to send it in for repair. Since it was from the battery issue, I believe it would be no charge.
BUT, if you want to attempt something yourself with the same diameter and length (wooden dowel or something) and you can reattach it somehow you should try.

Today i received my answer from the support...summarized: They would repair it but due to the fact that they are just a repair center the don't send spare parts ?!?!!!  
I should ask  [url=mailtonlinesales@dji.com]onlinesales@dji.com[/url]

There's a lot of electronics in the leg, I'm guessing that's why they want to do the repair themselves and not have the customer do it.

DJI-Ken Posted at 2015-12-21 19:20
There's a lot of electronics in the leg, I'm guessing that's why they want to do the repair themselv ...

Thanks Ken,


Just a little update: Now i am in a doom loop : The EU support directed me to onlinesales. Onlinesales directed me to a repair company called Aterrax and Alterrax directed me back to the EU support !?!

DJI-Ken Posted at 2015-12-21 19:20
There's a lot of electronics in the leg, I'm guessing that's why they want to do the repair themselv ...

Thanks Ken,


Just a little update: Now i am in a doom loop : The EU support directed me to onlinesales. Onlinesales directed me to a repair company called Aterrax and Alterrax directed me back to the EU support !?!

I'm sorry, I do not know how the EU repair system works.