Phantom 3 Advanced - No Video, Unable to Update Firmware
1384 2 2015-12-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
lperry17
New

United States
Offline

We purchased the Phantom 3 Advanced and it seems we are having the same issues.  We are unable to see the Camera Video view and also the upgrade to the firmware fails, no matter how many times we try, or re-format the SD card, or what order we turn on the RC and the Aircraft and the Galaxy S5 phone.  

I've copied below a couple of log files that came from the SD card, one if the file that shows the failure and the other is the hidden file.  Any assistance would be greatly appreciated.  Nothing worse than spending all that money and I can't see video or upgrade the firmware.  At first I thought my machine was bad, but now that I see a lot of issues in this forum, I'm not so sure.

I also noticed that when I bring up my DJI GO App, it defaults to the Phantom Pro and I have the advanced and I can't seem to change it, not sure that matters.

P3S_FW_RESULT_AB
========== 2014.01.01 00:34:36 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:04:16 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:21 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:02:18 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:22 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:21 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

P3S_FW_LOG_AB - Hidden File

[02076003]========== remo-con disconnect. boot(15) ============
[02076157]Packet [C:\P3S_FW_V01.06.0040.bin] detected, card sn [0x28539bff].
[02076197]Packet upgrade start...

[02076238]Packet checking...
[02076279]Packet vlink 01.06.0040 <-> 01.05.0030.
[02076360]Done.

[02076398]Version checking[1]...
[02088938][03 05][00] device not detected.
[02101479][03 06][00] device not detected.
[02101549][04 00][00] v1.40.0.0 -> v1.41.0.0 need upgrade.
[02114088][11 00][00] device not detected.
[02126633][12 00][00] device not detected.
[02139179][12 01][00] device not detected.
[02151737][12 02][00] device not detected.
[02164275][12 03][00] device not detected.
[02186818][15 00][00] device not detected.
[02199372][17 00][00] device not detected.
[02211918][17 01][00] device not detected.
[02224468][19 00][00] device not detected.
[02224509][01 00][00] v1.20.3419 -> v1.22.4095 need upgrade
[02224547][01 01][00] v1.20.3419 -> v1.22.4095 need upgrade
[02237086][09 00][00] device not detected.
[02237130]Done.

[02239179]Waiting for user confirm...
[02249219]Timeout, start upgrade automatically.

[02249302]Firmware upgrading[1]...
[02261828][01 00] Firmware upgrade start...
[00021735][01 00] Firmware upgrade finished successfully.
[00021781]Done.

[00021817]Packet [C:\P3S_FW_V01.06.0040.bin] resumed, card sn [0x28539bff].
[00021861]Packet vlink 01.06.0040 <-> 01.05.0030.
[00021931]Version checking[2]...
[00034480][03 05][00] device not detected.
[00047026][03 06][00] device not detected.
[00047076][04 00][00] v1.40.0.0 -> v1.41.0.0 need upgrade.
[00059616][11 00][00] device not detected.
[00072159][12 00][00] device not detected.
[00084699][12 01][00] device not detected.
[00097243][12 02][00] device not detected.
[00109788][12 03][00] device not detected.
[00132330][15 00][00] device not detected.
[00144870][17 00][00] device not detected.
[00157411][17 01][00] device not detected.
[00169951][19 00][00] device not detected.
[00169991][01 00][05] v1.22.4095 -> v1.22.4095
[00170138][01 01][00] v1.20.3419 -> v1.22.4095 need upgrade
[00182694][09 00][00] device not detected.
[00182737]Done.

[00182781]Firmware upgrading[2]...
[00182947][01 01] Firmware upgrade start...
[00213332][01 01] Firmware upgrade finished successfully.
[00213453][04 00] Firmware upgrade start...
[00272284][04 00] Firmware upgrade finished successfully.
[00272327]Done.

[00272371]Version checking[3]...
[00284911][03 05][00] device not detected.
[00297458][03 06][00] device not detected.
[00297509][04 00][05] v1.41.0.0 -> v1.41.0.0
[00310059][11 00][00] device not detected.
[00322601][12 00][00] device not detected.
[00335147][12 01][00] device not detected.
[00347692][12 02][00] device not detected.
[00360238][12 03][00] device not detected.
[00382799][15 00][00] device not detected.
[00395340][17 00][00] device not detected.
[00407886][17 01][00] device not detected.
[00420432][19 00][00] device not detected.
[00420474][01 00][05] v1.22.4095 -> v1.22.4095
[00420525][01 01][05] v1.22.4095 -> v1.22.4095
[00433078][09 00][00] device not detected.
[00433119]Packet upgrade failed at version checking.



[00022467]========== remo-con disconnect. boot(15) ============
[00022507]Packet [C:\P3S_FW_V01.06.0040.bin] detected, card sn [0x28539bff].
[00022551]Packet upgrade start...

[00022595]Packet checking...
[00022639]Packet vlink 01.06.0040 <-> 01.05.0030.
[00022710]Done.

[00022751]Version checking[1]...
[00035302][03 05][00] device not detected.
[00047844][03 06][00] device not detected.
[00047895][04 00][00] v1.41.0.0 -> v1.41.0.0
[00060436][11 00][00] device not detected.
[00072974][12 00][00] device not detected.
[00085520][12 01][00] device not detected.
[00098061][12 02][00] device not detected.
[00110606][12 03][00] device not detected.
[00133148][15 00][00] device not detected.
[00145689][17 00][00] device not detected.
[00158231][17 01][00] device not detected.
[00170775][19 00][00] device not detected.
[00170941][01 00][00] v1.22.4095 -> v1.22.4095
[00170983][01 01][00] v1.22.4095 -> v1.22.4095
[00183525][09 00][00] device not detected.
[00183567]Packet upgrade failed at version checking.



[00022008]========== remo-con disconnect. boot(15) ============
[00022050]Packet [C:\P3S_FW_V01.06.0040.bin] detected, card sn [0x28539bff].
[00022097]Packet upgrade start...

[00022143]Packet checking...
[00022186]Packet vlink 01.06.0040 <-> 01.05.0030.
[00022264]Done.


Please Help!!!

2015-12-28
Use props
lperry17
New

United States
Offline

Okay I tried again and again, it seems to be not working, the latest hidden log info:

[00644494]Version checking[1]...
[00024422]========== remo-con disconnect. boot(15) ============
[00024475]Packet [C:\P3S_FW_V01.06.0040.bin] detected, card sn [0x28539bff].
[00024533]Packet upgrade start...

[00024598]Packet checking...
[00024655]Packet vlink 01.06.0040 <-> 01.05.0030.
[00024747]Done.

[00024806]Version checking[1]...
[00037368][03 05][00] device not detected.
[00049928][03 06][00] device not detected.
[00049995][04 00][00] v1.41.0.0 -> v1.41.0.0
[00062560][11 00][00] device not detected.
[00075119][12 00][00] device not detected.
[00087685][12 01][00] device not detected.
[00100239][12 02][00] device not detected.
[00112793][12 03][00] device not detected.
[00135357][15 00][00] device not detected.
[00147914][17 00][00] device not detected.
[00160468][17 01][00] device not detected.
[00173143][19 00][00] device not detected.
[00173196][01 00][00] v1.22.4095 -> v1.22.4095
[00173258][01 01][00] v1.22.4095 -> v1.22.4095
[00185816][09 00][00] device not detected.
[00185872]Packet upgrade failed at version checking.
2015-12-28
Use props
DJI-Patrick
Captain

Hong Kong
Offline

lperry17 Posted at 2015-12-29 14:18
Okay I tried again and again, it seems to be not working, the latest hidden log info:

[00644494]Ver ...

Please contact you dealer or support center about this . I'm afraid you'll have to send it back for repair .
2015-12-29
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules