Good day , I have a serious problem with my OSMO not use Monday smoothly extracted 16GB SD card , and download the videos, yesterday try to use it again and found the message invalid SD card on app screen, buy other 32 GB and 64 GB nor functioned not understand that happens , the remaining functions are well OSMO does everything pans tilt recenter selfie , calibrate .still read the SD card and format of all possible ways and still not working.please help.

Mauricio  

Does the original SD card that came with the Osmo? Are your other DC cards Class 10 or UHS1, that is the requirement.

DJI-Ken Posted at 2016-1-13 13:35
Does the original SD card that came with the Osmo? Are your other DC cards Class 10 or UHS1, that is ...

When i recieve the OSMO from my boss that have a Lexar 633x 16GB MicroSD HC1 and work propertly.  After failure i try to use a SanDisk Ultra 64GB microSD XC1 and a Kingston 32GB microSD HC I all that have a small 10 inside a C.

i format that memory in my computer in FAT, ExFAT and NTFS, don´t work, a try to format in OSMO and APP says invalid SD Card, and using tha APP to try to format but always says "SD card formatting falied".

mauricioparada Posted at 2016-1-19 00:22
When i recieve the OSMO from my boss that have a Lexar 633x 16GB MicroSD HC1 and work propertly.  A ...

I am sorry that you are still having the issue, you may have to return it for warranty repair. I will email a tech and see if I can find any solution.

mauricioparada Posted at 2016-1-21 00:27
**** The posts are shielded ****

You have the correct information there, you need to get a ticket and RMA started with DJI USA at that email or phone number and they will start the process for you. Tell them you have already done all the troubleshooting you can and it needs to come in for repair.
You can also tell them that DJI-Ken has verified with the camera technician that your Osmo needs to come in for warranty repair.

DJI-Ken Posted at 2016-1-20 11:49
You have the correct information there, you need to get a ticket and RMA started with DJI USA at t ...

Good morning Mr. Ken , I've been waiting five days to recieve more information to send OSMO to Los Angeles, I have a ticket number (#249001), but they told me in a email what Mr. Eduardo T. would contact me. I need an address to send and how to send the details of OSMO , it takes everything that came in the box or only the gimbal and handle . My boss urgent repair .

We are worry about the end of the warranty.

Please Help me

mauricioparada Posted at 2016-1-28 23:04
Good morning Mr. Ken , I've been waiting five days to recieve more information to send OSMO to Los  ...

Hello Mauricio,
I see your ticket, I'm sorry they have not responded yet. I think things are backed up some.
BUT, I took care of it and you will be getting an RMA email in the next few minutes from the support team.
Again,
Sorry about that.

DJI-Ken Posted at 2016-1-28 10:37
Hello Mauricio,
I see your ticket, I'm sorry they have not responded yet. I think things are backe ...

Thank you very much , sorry for my insistence , the equipment (OSMO) is necessary for our daily work .

I'll be waiting for the mail, thank you very much again

DJI-Ken Posted at 2016-1-28 10:37
Hello Mauricio,
I see your ticket, I'm sorry they have not responded yet. I think things are backe ...

Mister Ken i´m ready to send my OSMO, have to send all the box with accessories or only the gimbal or the gimbal with the handle?????

mauricioparada Posted at 2016-2-2 00:33
Mister Ken i´m ready to send my OSMO, have to send all the box with accessories or only the gimba ...

Just send the Osmo and the handle, keep all the accessories and the battery. Just make sure it's packed well.

DJI-Ken Posted at 2016-2-1 10:41
Just send the Osmo and the handle, keep all the accessories and the battery. Just make sure it's p ...

Thanks now we are packing very well the OSMO. Do you need the invoice. We have to pay taxes again???

mauricioparada Posted at 2016-2-2 07:41
Thanks now we are packing very well the OSMO. Do you need the invoice. We have to pay taxes again? ...

No taxes to pay.

DJI-Ken Posted at 2016-2-1 21:29
No taxes to pay.

Mister Ken

I apologize for writing again.

FedEx in El Salvador needs your account number. They says is for no apply charges to me, it´s my first time sending something to US for repair. i don´t know what to do?

Can you help me and send me your number...

Is urgent.

mauricioparada Posted at 2016-2-4 09:04
Mister Ken

I apologize for writing again.

Mauricio,
You need to pay for shipping from Mexico, and DJI will pay to get it back to you.

DJI-Ken Posted at 2016-2-3 19:12
Mauricio,
You need to pay for shipping from Mexico, and DJI will pay to get it back to you.

Ok i´m clear... thank you

mauricioparada Posted at 2016-2-5 02:56
Ok i´m clear... thank you

Sounds good, hope you are up and running soon.

DJI-Ken Posted at 2016-2-4 13:26
Sounds good, hope you are up and running soon.

I´M SO SORRY, AGAIN....

My secretary ask me for a name a phone number to write in the label to ship.

She says FedEx here needs that infomation.

Sorry again

mauricioparada Posted at 2016-2-6 02:55
I´M SO SORRY, AGAIN....

My secretary ask me for a name a phone number to write in the label to s ...

DJI Repair Center
23610 Banning Blvd, Carson, CA 90745
818-235-0789

Make sure you keep the tracking number so you can track the package.

DJI-Ken Posted at 2016-2-5 13:02
DJI Repair Center
23610 Banning Blvd, Carson, CA 90745
818-235-0789

Thank you so much!!!

mauricioparada Posted at 2016-2-9 00:06
Thank you so much!!!

No problem at all, thanks for your patience.

DJI-Ken Posted at 2016-2-8 17:17
No problem at all, thanks for your patience.

I too have had this problem with a selection of cards all of which are class 10. A card I have been filming with will suddenly come up with the error so I cannot reformat the card. Changing to another card will clear the error but then it may reoccur with that card. Putting the other "invalid SD card" back in the camera it will now work. It only seems to happen after filming for some time and I do not think it happened before the "limiting fan noise" firmware upgrade, so I am wondering if it is an over heating problem.

drnewham Posted at 2016-7-25 05:37
I too have had this problem with a selection of cards all of which are class 10. A card I have bee ...

Did you wait until the SD card was finished recording before you power off the Osmo?

I've constantly had this issue over the weekend. By ejecting the sd card while the unit is on and then reinstalling it seemed to do the trick.

ryanheldoorn Posted at 2016-7-25 13:28
I've constantly had this issue over the weekend. By ejecting the sd card while the unit is on and th ...

Try formatting the SD card and also using the one that it came with.

The issue could be the type of format used... try to format it on a different platform then DJI GO App, for instance try to format on a Mac or Windows using a FAT format, it had worked for me