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Livid about DJI CSR and Chat
1280 7 2016-2-1
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Wolfiesden
lvl.4

United States
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I am so pissed right now I could spit bullets.  I am so mad i wanna go beat the living daylights out of baby seals with a baseball bat.  Thats how pissed I am.

I just spent almost an hour in line waiting for the countdown in the DJI chat.  I finally get to a rep and start a coversation with them trying to ask why DJI resolved and closed my ticket BEFORE EVEN RECEIVING MY BIRD.  WTF people?

So I paste in the emails.  I get one response and I paste a FedEx link and ask whats going on...and I wait. And I wait.  No response.  I say hello and are you there several times.  After 30 minutes I finally give up and close the chat.  

I click chat again and now I am more pissed off than I was before.  Instead of chat starting, I get....
                 
  •       Dear customer
  •       thanks for contacting DJI. Our customer  service hours are Mon 9:00-24:00 and Tue-Sat 0:00-24:00 (GMT+8).  Technical support specialists are not available at the moment.
  •       You can also reach us by sending an e-mail to support@dji.com,Please include your name, phone number, location, product serial number, and brief description of your issue.
  •       Our technical support specialist will contact you as soon as possible.
  •       Thank you!
  •       DJI
                     


I tried to chat at 10am CST and got EU support.  Told I had to wait 3 hours to get US support.  So I chat them at 1pm CST or a bit after.  Now at 3pm CST they are freaking closed?  What the hell kind of work day is that crap?  2 hours a day?  Are you kidding me?


This is BS.  I want to know why this jerk just up and left in the middle of a chat.  I want to know why my ticket was resolved and then closed.  I want to know why that was done when the P3A is still on a FedEx truck enroute to Cali.


2016-2-1
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dacofty
Second Officer
Flight distance : 1016214 ft
United States
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Have you tried to call on the phone?  I had a similar issue using the chat I think it's set to Chinese time.  I have had good response on the phone
2016-2-1
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Wolfiesden
lvl.4

United States
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No.  Haven't called.
2016-2-1
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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I'm sorry you were having a issue with chat, honestly best way to get everything resolved is to call. Right now the wait time is only 3 minutes. 818-235-0789 and Phantom line is #3
2016-2-1
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Julianbroche
lvl.1

United States
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Be prepared to wait at least 30 mins to talk to someone.

I echo your anger and frustration with this company.
2016-2-4
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lai.kp91
lvl.1
Flight distance : 79652 ft
Canada
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I am so annoyed with the DJI CHAT , it is completely useless.
When you do get somebody , its all one word answers or the responses are not helpful at all . Some of the responses feel like generic copy and pasted answers.
Plus half the interface is in Chinese which is really distracting ... and I am CHINESE  , I am not just some random RACIST IGNORANT CANADIAN .
2016-2-22
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Geebax
Captain
Australia
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lai.kp91@gmail. Posted at 2016-2-23 16:59
I am so annoyed with the DJI CHAT , it is completely useless.
When you do get somebody , its all on ...

"I am not just some random RACIST IGNORANT CANADIAN ."

Yes you are, that little dummy spit proved it for all to see.
2016-2-23
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lai.kp91
lvl.1
Flight distance : 79652 ft
Canada
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Geebax Posted at 2016-2-23 02:13
"I am not just some random RACIST IGNORANT CANADIAN ."

Yes you are, that little dummy spit proved ...

ok. sure if you say so
2016-2-23
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