I am so pissed right now I could spit bullets.  I am so mad i wanna go beat the living daylights out of baby seals with a baseball bat.  Thats how pissed I am.

I just spent almost an hour in line waiting for the countdown in the DJI chat.  I finally get to a rep and start a coversation with them trying to ask why DJI resolved and closed my ticket BEFORE EVEN RECEIVING MY BIRD.  WTF people?

So I paste in the emails.  I get one response and I paste a FedEx link and ask whats going on...and I wait. And I wait.  No response.  I say hello and are you there several times.  After 30 minutes I finally give up and close the chat.  

I click chat again and now I am more pissed off than I was before.  Instead of chat starting, I get....

                 

•       Dear customer
•       thanks for contacting DJI. Our customer  service hours are Mon 9:00-24:00 and Tue-Sat 0:00-24:00 (GMT+8).  Technical support specialists are not available at the moment.
•       You can also reach us by sending an e-mail to support@dji.com,Please include your name, phone number, location, product serial number, and brief description of your issue.
•       Our technical support specialist will contact you as soon as possible.
•       Thank you!
•       DJI
  

                     

I tried to chat at 10am CST and got EU support.  Told I had to wait 3 hours to get US support.  So I chat them at 1pm CST or a bit after.  Now at 3pm CST they are freaking closed?  What the hell kind of work day is that crap?  2 hours a day?  Are you kidding me?


This is BS.  I want to know why this jerk just up and left in the middle of a chat.  I want to know why my ticket was resolved and then closed.  I want to know why that was done when the P3A is still on a FedEx truck enroute to Cali.

Have you tried to call on the phone?  I had a similar issue using the chat I think it's set to Chinese time.  I have had good response on the phone

No.  Haven't called.

Wolfiesden Posted at 2016-2-2 06:28
No.  Haven't called.

I'm sorry you were having a issue with chat, honestly best way to get everything resolved is to call. Right now the wait time is only 3 minutes. 818-235-0789 and Phantom line is #3

Be prepared to wait at least 30 mins to talk to someone.

I echo your anger and frustration with this company.

I am so annoyed with the DJI CHAT , it is completely useless.
When you do get somebody , its all one word answers or the responses are not helpful at all . Some of the responses feel like generic copy and pasted answers.
Plus half the interface is in Chinese which is really distracting ... and I am CHINESE  , I am not just some random RACIST IGNORANT CANADIAN .

lai.kp91@gmail. Posted at 2016-2-23 16:59
I am so annoyed with the DJI CHAT , it is completely useless.
When you do get somebody , its all on ...

"I am not just some random RACIST IGNORANT CANADIAN ."

Yes you are, that little dummy spit proved it for all to see.

Geebax Posted at 2016-2-23 02:13
"I am not just some random RACIST IGNORANT CANADIAN ."

Yes you are, that little dummy spit proved ...

ok. sure if you say so