Phantom 3 Pro
1067 11 2016-2-13
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johnnym70
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Flight distance : 162953 ft
United States
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I have no camera view on my device in my go app. But it flys like a camp? Help.

2016-2-13
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DJI-Dave
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United States
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Please uninstall the go app from your device. Then do a hard shutdown on your device then reinstall the go app onto your device.


Dave
2016-2-13
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johnnym70
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Flight distance : 162953 ft
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DJI-Dave Posted at 2016-2-13 09:37
Please uninstall the go app from your device. Then do a hard shutdown on your device then reinstall  ...

Dji-Dave,

Tried that and that did not work. Ive tried just about everything else? Its been flying flawlessly i havent had one problem with the P3P at all then i flew it no problems then when in went to fly it again the problem occured. I appreciate your help.
Johnny Mo

2016-2-13
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DJI-Dave
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johnnym70 Posted at 2016-2-13 10:24
Dji-Dave,

Tried that and that did not work. Ive tried just about everything else?

Try this also...

To Reset the no signal RC: Please press C1+C2+Shutter at the same time, turn off and turn on the RC without releasing these buttons. After resetting, the indicator of RC should be Red.

Dave
2016-2-13
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johnnym70
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Flight distance : 162953 ft
United States
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DJI-Dave Posted at 2016-2-13 10:36
Try this also...

To Reset the no signal RC: Please press C1+C2+Shutter at the same time, turn off ...

The indicator did go to red but when all buttons were released it went right back to green. still reporting No signal in red top center of screen.

MO
2016-2-13
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DJI-Dave
Second Officer

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johnnym70 Posted at 2016-2-13 10:43
The indicator did go to red but when all buttons were released it went right back to green. still  ...

Darn....

Hold on a sec I have some other things you can try but I need to find the list.

Dave
2016-2-13
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DJI-Dave
Second Officer

United States
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Ok here it is.
For no signal problems with the I1 and P3

Have you removed the App, power cycled the device and reinstalled the App? Make sure that debug is enabled. Click on the HD icon and select custom. Choose the channel that has the least interference, -100 is best. Then set the transmission rate to 4mbps. See if that helps you. Also make sure that all apps running in the background are off, the phone is in airplane mode and video caching is off. If that does not work try a different cable or a different device.
Try leaving the P3 and RC turned on unplug the usb shut down the app replug Usb and restart app.
Try downgrading the firmware.
Try to rebind the p3 to the controller. You push a button on the gimbal with a paper clip and then in the pilot app settings select "linking rc" after pushing the button on the P3. That should re sync them.
It could be a bad USB port that need to be replaced.

Dave
2016-2-13
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DJI-Dave
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United States
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If none of that helps you may need to send it in.


Dave
2016-2-13
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johnnym70
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Flight distance : 162953 ft
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DJI-Dave Posted at 2016-2-13 10:46
If none of that helps you may need to send it in.

I will try all of those things and get back to you.

Thanks' for your help ill keep you posted

Mo
2016-2-13
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johnnym70
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Flight distance : 162953 ft
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johnnym70 Posted at 2016-2-13 10:52
I will try all of those things and get back to you.

Thanks' for your help ill keep you posted

well none of that worked and now it won't install the current fw update.

Mo
2016-2-14
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DJI-Dave
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johnnym70 Posted at 2016-2-14 10:14
well none of that worked and now it won't install the current fw update.

Mo

Very sorry to hear this. I know it is not fun to send in your Phantom. I can tell you that our customer service with turn--around-time is much better now.


For arrangement of repair service, contact the nearest DJI support center in your region. For the contact info of DJI support center, refer to: http://www.dji.com/support.

Dave
2016-2-15
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johnnym70
lvl.1
Flight distance : 162953 ft
United States
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I just try to install the new fw update and now it has this loud beeping sound that won't stop?
2016-4-9
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